Recaps

DigitalGov Summit Recap: The Need for Change Agents, plus the Internet of Everything, from A to Z

Aug 26, 2015 |

The Internet of Things is already here. How will we prepare for the Internet of Everything? David Bray, Chief Information Officer at the Federal Communications Read »

Federal Student Aid Customer Experience Journey: A Recap

Aug 14, 2015 |

Customer Experience (CX) deserves a voice at an agency’s senior levels. Putting CX Read »

Challenge Module 2: It’s All About the Teams—The Importance of Operational Incentives in Prizes

Aug 12, 2015 |

A strong incentive is the lifeblood of solving any challenge. That’s the message experts offered August 4 as part of a Challenge.gov webinar series on running successful federal competitions. Sam Ortega, manager Read »

DigitalGov Summit Recap: Leveraging Open Analytics

Aug 7, 2015 |

Seven million dollars is a big price tag. That is the amount Forbes predicts organizations will spend on analytics-related initiatives in 2015, according to a recent report. While government agencies may not have big budgets for data analysis, we do have tons of data—survey data, usability data, campaign data—that should be leveraged to drive decisions. Read »

Challenge Module 1: Prize History, Prize Theory and What Makes a Good Prize

Jul 29, 2015 |

Two powerhouses in the Challenge and Prize community came together at GSA for the first in a seven-part learning series recently. Chris Frangione, Vice President of Prize Development for the XPrize and Alexis Bonnell, Innovation Evangelist at USAID offered insights Read »

DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

Jul 22, 2015 |

Who do you need to bring to the table to make a better world? In May, Megan Smith, Chief Technology Officer of the United States, delivered the keynote address at the 2015 DigitalGov Citizen Services Summit. She encouraged attendees to find ways of unlocking potential through collaborations from both within and outside of government. “We Read »

How the Nationals’ Customer Experience Principles Can Be a Home Run for Agencies

Jul 22, 2015 | ,

In June, the new Customer Experience Community of Practice (CX-COP) hosted Jonathan Stahl, Executive Director of Ballpark Operations and Guest Experience of the Washington Nationals, to share best practices on how to deliver a great customer experience. Below are four insights he shared. Develop and Read »

An Introduction to HTTPS, by 18F and DigitalGov University

Jul 21, 2015 | ,

18F uses HTTPS for everything we make, and the U.S. government is in the process of transitioning to HTTPS everywhere. As part of this effort, we’ve recently partnered with DigitalGov University to produce a two-video series introducing the why’s and how’s of HTTPS. In an Introduction to HTTPS for beginners, we cover what happens when Read »

Sharing the Essentials of Animated Gifs for Public Services

Apr 24, 2015 |

[youtube=http://www.youtube.com/watch?v=ohmyOKPSGPg&w=600] Animated gifs are increasingly found throughout the digital experience of today’s users. They offer a dynamic presentation of information in a format that can be both more performance-effective and cost-effective than standard video or images, making them valuable for federal teams looking to bring their programs to the modern digital space and improve customer Read »

Data, Code, and API Event Round Up

Mar 11, 2015 |

DigitalGov University has hosted some great events over the last year in partnership with Data.gov, the MobileGov Community and 18F to bring you information on opening data and building APIs. This month we’ve rounded up the events over the past year so that you can see what’s Read »

Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing

Feb 6, 2015 | ,

The federal government is one of the largest consumers of products and services in the United States. Yet, many agencies face tight budgets and firm guidelines that restrict the parameters under which agencies can use a product or service to complete projects. This presents an interesting opportunity and dilemma for agencies who want to procure Read »

Training Trends in 2014

Jan 23, 2015 |

In recent years, DigitalGov University (DGU) has evolved from a prescriptive training program to a more agile program looking to federal government leaders like you to share the innovations, tools, resources, hurdles and case studies of how you work to meet the digital expectations of the 21st century citizen customer better. Whew. That’s a mouthful. Read »

How to Run an Agile Project in Government

Jan 16, 2015 |

For a seminar organized by DigitalGov University, Robert Read, the Managing Director at 18F, gave a presentation on agile methodologies in the federal government. Risk mitigation is a big advantage of using the agile methodology. The methodology deals with risk through the use of multiple iterations or “sprints” that ultimately lead to the development of Read »

Challenge & Prize Competition Round-Up

Dec 23, 2014 |

Recap of the 2014 Challenge and Prize competition events hosted by DigitalGov Read »

Data.gov’s Data Pipeline Explained

Dec 4, 2014 |

In case you missed it: the Data.gov team recently hosted DigitalGov University webinars designed to help agencies and open data advocates better understand how to get data on Data.gov and how to implement the Open Data Policy’s metadata schema updates. These webinars were designed assist government data publishers in making more data discoverable to the Read »