Five Things DOE Learned from Making a Podcast

Jun 9, 2016 |

The Energy Department launched Direct Current, our first podcast, on May 9. The first episode—all about rooftop solar, as well as the history of our agency—has been well-received so far by press, stakeholders, and the general public. One review Read »

A Look at Podcasting at CSOSA

May 27, 2016 |

Podcasting is growing significantly. Per Pew, the percentage of Americans who have listened to a podcast in the past month has almost doubled since 2008, from 9% to 17% by January of 2015. The percentage listening in 2015 was up two points over 2014 levels (15%). Edison Research also reported that fully one-third (33%) of Read »

DigitalGov Podcast: Bridging Content and Discovery Through DigitalGov Search

Oct 30, 2015 |

You can find cute kitten photos online, but you can’t find Ben Franklin’s jetpack (well, you can search for it, but you won’t find it!). For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government Read »

The Content Corner: Should You Stop Writing and Start Podcasting?

Sep 14, 2015 |

Several months or so ago, I raised the question of whether you and your agency should be podcasting. Incidentally, my post coincided with the launch of DigitalGov’s new podcast series. As I discussed in my previous post, the long-niche broadcasting format has continued to grow in popularity and success with popular podcasts such as NPR’s Serial and Read »

DigitalGov Podcast: The Secrets Behind CIA Social Media

Aug 25, 2015 |

Julia Child and the OSS Recipe for Shark Repellent: http://t.co/q3cC4QiJhR #SharkWeek #OSS #WWII pic.twitter.com/Idbo1OkPLP — CIA (@CIA) July 9, 2015 The Central Intelligence Agency launched their Twitter account with the second most retweeted inaugural post in the platform’s history: “We can neither confirm nor deny that this is our first tweet.” Now for the first Read »

DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

Jul 17, 2015 |

To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States. Thum has previously written about customer experience for DigitalGov, including Three Ways to Evolve Your Agency’s Customer Mindset and Read »

DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

Jun 29, 2015 |

You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around DAP has grown with the release of Read »

The Content Corner: Ranking Six Common Content Types

May 11, 2015 |

In last week’s column, I went back to a frequent theme of mine and discussed another method for helping to feed the content beast, which was learning when to say no to a new and potentially resource devouring digital channel or platform. However, we also need to take a look at six of the most Read »

DigitalGov’s Inaugural Podcast: How IVR Supports Contact Centers

Apr 30, 2015 |

​DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane ​Devera, “Voice of the IVR” for the USA.gov Contact Center. In this 10 minute discussion with Jacob Parcell, Manager of Mobile Programs, Devera discusses several Read »

The Content Corner: Should You Be Podcasting?

Apr 6, 2015 |

Along a somewhat personal journey (that you have chosen to join) to better define the term content, I’ve stumbled upon the puzzle of podcasts. Full disclosure: I have never been and most likely will never be a consumer of podcasts, ten years ago or today. I tried several times to listen to “Serial” and my Read »