DigitalGov University (DGU), the events platform for DigitalGov, provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools, and resources. Thanks to your participation, DGU hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments. DGU strives to provide training throughout the year that is useful and relevant to you. One of the most resounding comments from digital managers last year was people wanted to be able to attend all of our classes virtually.
Open Opportunities Program
How to start an innovation movement: Connect innovators with fellow innovators, and find more innovators to collaborate with. This idea underpins a new pilot from the Department of Veterans Affairs (VA), which seeks to harness the power of collaboration among the public and government to better serve veterans. Currently, eight VA centers around the United States are participating in the VA Innovators Network pilot. The pilot allows VA employees to propose and test ideas in a “test small, fail small” environment, with the goal of scaling successful solutions to the entire VA system.
_Author’s note: Anyone can contribute to the development of the Open Opportunities platform via the project’s GitHub repository. The Open Opportunities program itself is only open to federal employees. _ Open, agile software development projects can improve government initiatives. As discussed in last week’s article on agile projects in government, the Open Opportunities platform has benefited from increased collaboration within government as well as from contributions from outside of government.
As a followup to the recent post about our annual customer satisfaction survey, we wanted to dig into the data and share some of the overall results, to give you some more insights into how we’re using your feedback to improve our programs and services. Background: For the past three years, GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) has conducted an annual survey to measure customer satisfaction.
Agile methods help agencies deliver projects and products more efficiently and effectively. The benefits aren’t limited to deliverables: Going agile can break down the silos that exist between and within agencies. And collaboration doesn’t need to end at the federal level—agile projects done in the open provide a way for the public to contribute to government initiatives. Transitioning to agile development has benefited Open Opportunities, a platform that helps agencies tap into federal expertise and provides professional development opportunities to federal employees.
The White House released an updated Strategy for American Innovation last week, calling again on government to tap the American public’s brain trust to advance agency missions and address issues of national importance. The revised strategy stresses the importance of initiatives like Challenge.gov, the official website for all federal incentive prize and challenge competitions, which have seen the participation of tens of thousands of entrepreneurs and citizen problem-solvers.
Innovators are made, not born. This summer, the Food and Drug Administration (FDA) began cultivating the next generation of federal innovators through a summer incubator boot camp, aimHI. AimHI is a pilot program to get high school students excited about careers in health information technology, medical devices and public service. Instead of traditional internships, which can be cost-prohibitive and focused on menial tasks, aimHI provides a free opportunity where students learn by doing and by creating their own experiences.
Launched just three years ago, the Digital Analytics Program (DAP) continues to drive the 2012 Digital Government Strategy’s mission to improve the citizen experience by streamlining the collection and analysis of digital analytics data on a federal government-wide scale. The DAP officially launched on October 15, 2012 with a release of its first version of the government-wide Web analytics code. The first agency to implement DAP was the Department of Interior, on doi.
Providing professional development for over 100,000 employees is no easy task. To build on the existing skills of their workforce, the U.S. Department of Agriculture (USDA) has piloted AgOpportunity, a program that matches USDA employees with projects that need their skills and interest. The idea for AgOpportunity came from the Partnership for Public Service’s Excellence in Government (EIG) Fellowship program. As part of the year-long program, fellows were split into teams and charged with creating a results-orientated program that could effect real change in government.
To promote crowdsourcing, one effective tool is, well, crowdsourcing. Today, the White House Office of Science and Technology Policy (OSTP) and the Federal Community of Practice for Crowdsourcing and Citizen Science (CCS) unveiled the Citizen Science and Crowdsourcing Toolkit. The toolkit contains information, resources, and best practices federal agencies can use to harness the power of public participation. Specifically, the toolkit provides: Process steps—An outline of five important steps agencies can use to plan, design and implement crowdsourcing or citizen science projects Case studies—Demonstrated success stories, benefits and challenges from other federal agencies that can inspire new projects or help in pitching ideas Map of U.
Digital communities of practice come in many stripes. DigitalGov communities span eight (and counting) focus areas and have thousands of members, but strong collaborations exist in all corners of government. In honor of this month’s communities theme, we are offering a list of communities that foster connections and strengthen the digital capabilities of federal agencies. Here is a list of some communities working in the digital arena: 18F /Developer Program CIO Council: Accessibility Community of Practice CIO Council: Privacy Community of Practice Crowdsourcing and Citizen Science Drupal for Government eCPIC Federal Steering Committee (FESCom) Federal Communicators Network Federal Intranet Content Managers Federal Knowledge Management Community Federal Librarians Ideation Community of Practice Mobile Health (m Health) Training Institutes Training Institutes”) Open Data listserv: Anyone with a .
Many of you are part of a government community. We lead a few of them here, and new ones are forming all the time. In fact, as I was writing this article, I stumbled upon a community for government Drupal users. A co-worker recently asked me for research on communities because she is trying to increase the sense of community among her program’s customers. Her question made me realize that the public and private sectors use communities in different ways.
As a task creator with an ambitious agenda and limited resources, I’ve got a great deal of incentive to make the most use that I can of Open Opportunities. And indeed, Open Opportunities participants have made a concrete and positive difference in the operations of our office, the Advanced Manufacturing National Program Office, part of the National Institute of Standards and Technology in the Department of Commerce. Open Opportunities participants have, among other things:
Crowdsourcing has created new paths for public interaction with the government, as we’ve been highlighting on DigitalGov with this month’s theme. However, crowdsourcing can also be used to harness support for internal agency projects. The Department of State is using crowdsourcing to find talent within and outside of government to support agency activities. Through the Virtual Student Foreign Service and CrowdWork initiatives, State benefits from new wellsprings of skills and talent.
Being customer-focused means doing the gumshoe work of research and rounds of analysis to find gold by understanding user goals. For the task-based innovation network, Open Opportunities for DigitalGov, that meant developing personas in order to overcome our own biases and learn about the different motivations of our participants. In this article, we’ll talk about how we created our personas and how we plan to use them to meet both innovators’ and program needs.
DigitalGov University took the pulse of our participants this spring and found that our audience wants more information about events, wants us to better communicate the value of programs and wants more access to our programs. DigitalGov University (DGU) is a platform for feds to share ideas, experiences and techniques to meet 21st century public expectations for digital government. We host live events and webinars to supplement the content on DigitalGov geared toward feds working in the digital space.
Would federal employees work on tasks outside their agency in order to support DigitalGov? That’s the question we wanted to answer as we created the Open Opportunities program. We had a built-in test case. When the Digital Government Strategy was released in May 2013, agencies were tasked with building APIs, launching mobile products, establishing digital governance and getting better customer feedback. Our team at GSA was chartered to support agencies, and we were looking for innovators across government to contribute.
Meet Hannah Rubin, who works in the Congressional Research Service (CRS) at the Library of Congress. She’s the focus of this month’s Member Spotlight. In addition to her “real” job, she’s also currently working as a “20%-er” with the DigitalGov User Experience Program via our Open Opportunities program. What do you love most about your current job/position? CRS has a unique mission: to provide objective, nonpartisan, confidential, and authoritative research and analysis for Congress throughout the legislative process.
Imagine open source code, publicly available to share, that jump starts your agency’s mobile development efforts. Pretty neat idea, huh? Well last year it became a reality with the Mobile Code Catalog. This idea was the brainchild of Mike Pulsifer, who, as the Technical Manager for the Division of Enterprise Communications, Office of Public Affairs, at the U.S. Department of Labor (DOL), is responsible for developing and publishing the DOL website and mobile applications.
Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a top priority for 2013 in the annual Employee Viewpoint Survey. NARA managers, from the Archivist of the United States on down, supported the effort and helped recruit staff to participate.
Are you having trouble getting training or professional development opportunities? Federal employees can gain access to a variety of professional development opportunities and work on digital projects across the government through the Open Opportunities program. [youtube=http://www.youtube.com/watch?v=1Mha-SnOfzo&w=600] Open Opportunities are tasks and projects that help you develop and strengthen skills, work with others across agencies to get stuff done and break down silos. Mike Pulsifer from the Department of Labor says Open Opportunities provided him the chance to do “really interesting work that cuts across the silos of government.