Summary: Significant strides in improving public access to scholarly publications and digital data help usher in an era of open science. This week marks the 8th annual Open Access Week, when individuals and organizations around the world celebrate the value of opening up online access to the results of scholarly research. It is an opportune time to highlight the considerable progress that Federal departments and agencies have made increasing public access to the results of Federally-supported scientific research and advancing the broader notion of open science.
Over the course of the last year, the National Library of Medicine (NLM) has sought to increase its use of usability testing to improve the user experience on our Web resources. To do this, we conducted hallway usability testing10-tips-for-creating-the-perfect-open-opportunity-task/) at the NIH Clinical Center on NLM’s site search feature. Our goal is to update the user interface and improve user satisfaction with results. We set out to learn the specific difficulties and successes users have with our search interface through user testing.
User Experience (UX) is the comprehensive experience a person has when using a product or application, and usability is the ease of use (or lack thereof) when using it. Many of us have discovered the vast advantages of evaluating usability on our own; however, getting others to jump on board is often a different story. The most difficult part of integrating an effective UX program in your organization is getting the initial buy-in from developers and stakeholders.
The use of 3D printing is growing. From kayaks to pancakes to human and canine prosthetics, a diverse array of 3D printed products have been delivered. 3D printing has also been named one of the top technology trends in 2015 that organizations should incorporate into their strategic planning. In the federal space, 3D printing is evolving. Winners of the White House 3D ornament contest were announced last month. In January, we’re highlighting projects that show how 3D printing can support diverse federal initiatives, from scientific research to space exploration.
Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained new insights about mobile device usability through GSA’s First Fridays usability testing program (now called the DigitalGov User Experience Program), and through testing responsive Web designs with the help of a usability firm.
Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively. It is not just public affairs or communications, but spreads into customer service, resource development and more. Many of the best examples of social media in government can’t be seen on the surface of a tweet or post, but in how these collaborative, engaging strategies improve the processes of public services themselves.
The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your contributions for this groundbreaking new collaborative resource to measurably improve our participatory public services across government, and would like to take this opportunity to share what we have learned so far.
Content is no longer limited to .gov sites. As mentioned in a recent blog post, Sharing is Caring, Adding Social Media Accounts to Search, DigitalGov Search uses Flickr, Instagram, and YouTube to populate image and video search results. On September 30, 2014, I presented with Justin Herman from the Social Media Community of Practice about: What DigitalGov Search is How it integrates social image and video search How search analytics can help social media managers better understand their customers’ needs If you weren’t able to join us, you can download the slides or view the 30 minute webinar on YouTube.
Tuesday, October 7 at 2pm ET, the National Library of Medicine at the National Institutes of Health will host a Google Hangout to talk about developing with the API, data, and open source code from Pillbox. I (Pillbox project manager), Mark Silverberg of Social Health Insights (builder of super cool health apps), and Maya Uppaluru of ONC (leads their Innovation Engagement program) will go under the hood of Pillbox.
Glad to be back after a three-week absence. I was preparing for the South Eastern Conference on Public Administration held in Atlanta this year. Great conversations and I can tell you that the academic community is hungry for more government data and APIs. A great example is this week’s API Briefing: the U.S. National Library of Medicine’s TOXNET Web Service. TOXNET lists 16 databases ranging from TOXNET, which maps chemical releases, to the Hazard Substances Data Bank (HSDB).
The Office of the Federal Register’s mission “informs citizens of their rights and obligations, documents the actions of Federal agencies, and provides a forum for public participation in the democratic process.” As the winner of the Bright Idea Award, FederalRegister.gov is clear and easy to use, but most citizens rarely frequent it. More frequently they start searching for information on Google or on agency websites, where it is more difficult to discover pertinent rules and regulations.