National Oceanic and Atmospheric Administration

This Weekend: Event List for Civic Hacking

May 30, 2014 |

Our fabulous colleague Jeanne Holm is ready for the #hackforchange events this weekend and summarized some tips, notes and links to resources on Great things will happen this weekend! Remember, if you hear about great uses of government data, let Read »

The Road to Better Websites Gets Easier with Usability Walkthroughs

May 21, 2014 |

The road to more user-friendly government websites does not have to be long and scary. In fact, there is a growing network of people and resources to guide you along the way. My office in the National Oceanic and Atmospheric Administration (NOAA) has been fortunate enough to benefit from some of this support, most recently Read »

Trends on Tuesday: How Contact Centers are Adapting to the Mobile User

Apr 22, 2014 |

While it does provide challenges, anytime, anywhere digital government provides numerous opportunities for contact centers to do business more effectively. According to this study by Compare Business Products, one of the most important impacts for contact centers is that smartphone users can now connect with contact centers via voice calls, SMS messages, Internet pages, social Read »

NOAA National Ocean Service – Usability Case Study

Apr 14, 2014 |

For a small shop with a small staff, limited time, and a small budget, redesigning a website (and testing that redesign for usability) can be daunting. At least it seemed so to us when we redesigned the National Oceanic and Atmospheric Administration (NOAA)’s National Ocean Service website in November of 2013. We met the challenge Read »

Dolphin and Whale Apps from NOAA Fisheries

Oct 24, 2013

NOAA Fisheries to help you identify and aid stranded or Read »

NOAA’s Whale Alert – Ship Strike Reduction for Right Whales App

Jul 25, 2013 |

Mariners now have an anytime, anywhere resource to aid in the Read »