Mobile UX Guideline 6

Making Your Agency Apps Secure

It’s Saturday night: Do you know what your mobile app is doing? Securing your mobile device is hard (no matter what day of the week). And there are numerous threats that can be posed by the apps on your device: an app could be spying on you, stealing your money, stealing data or reconfiguring the settings on your device. Security and privacy are part of the six Mobile User Experience Guidelines developed by the MobileGov Community of Practice.

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Help Us Add Resources to the Updated Mobile User Experience Guidelines!

Government agencies need to make sure their mobile websites and native apps don’t become one of the estimated billions of applications that end up in the app graveyard. The need for digital products to work better is not new in the federal government. Resources like the Digital Playbook and Public Participation Playbook have had impact helping agencies become user-friendly and both of these resources note the importance of developing usable products for mobile users.

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Trends on Tuesday: Trends in CMS

A Content Management System (CMS) allows people to easily publish, maintain and update information online. Choosing a CMS (or deciding whether you need one at all) is one that many agencies have faced. It’s not an easy choice because there are many solutions available to content managers. As government agencies, the majority of content we deliver is for a large audience, the public. Therefore, your CMS should be a tool that will allow you to quickly and easily share information with the public.

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Using Apps for Mental Healthcare

Technology has opened new pathways for delivering health care, including mental health services. The National Center for Telehealth and Technology (T2), part of the Department of Defense, offers multiple apps that address health care for service members in a variety of ways. At a talk with the MobileGov Community of Practice earlier this year, Dr. David Cooper, a psychologist for T2, said the apps are a way to provide services and make appointments more effective and efficient for patients.

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Trends on Tuesday: Federal App Development Trends

Mobile apps meet real world needs. App development is not a homogenous process, however. Apple and Android devices are overwhelmingly dominant in device ownership and app development. So, we examined the Federal Mobile Apps Directory for iOS and Android offerings. We noticed a predominance of iOS applications: 170 apps were available on iOS, while only 93 were available on Android. So, we wondered: what makes federal app development iOS-centric?

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Web Metadata Publishing Using XML

Metadata for website content is usually managed as part of the editorial process when documents are created and published with content management systems. There may be another source for this metadata, especially in regulatory agencies: internal databases that reference Web content in support of record keeping processes. These databases may contain public and non-public information that were never meant to be published for public consumption. “Metadata” is not typically how the content is described.

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Trends on Tuesday: Big Ideas from Mobile World Congress

Mobile World Congress, the world’s largest mobile infrastructure, software, hardware, product and app show, took place in Barcelona, Spain, and I attended for the fifth time. This year’s show shattered previous records with more than 93,000 attendees across all the areas that mobile touches. Here are a few notable trends and topics that I came away with and what government agencies should learn from them: Phone Sizes One notable trend (or slowing of an explosive trend) was the size of mobile devices seems to have stabilized—for now.

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Trends on Tuesday: Half of Online Americans Don’t Know What a Privacy Policy Is

Federal agencies are required by law see the list of applicable ones here to use privacy policies on their digital properties that explain how they use the data they collect about users and visitors. This ensures that these users and visitors know what the government is doing with their data. The problem, according to Pew Research, is that half of these users don’t know what a privacy policy is.

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