GSA

2nd U.S. Public Participation Playbook Draft Responds to Public Contributions

Dec 8, 2014 |

The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your contributions Read »

Strategy Pivot Yields Results: DigitalGov.Gov Six Months Later

Sep 12, 2014 | ,

Six months ago, we launched this DigitalGov.gov platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the development of the platform, and what we’ve learned so far. Read »

Solving a MobileGov Mystery: Using Open Source CMS to Implement Responsive Web Design

Jul 18, 2014 | ,

Responsive Web design is widely-known as a go-to solution for designing a website to fit on any device’s screen size. As we found in our February workshop, federal agencies are implementing it for various reasons. There are various ways to implement responsive Read »

What Structured Content Can Do For You: Webinar Recap

Jun 9, 2014 |

Structured content and open content models can help you create content that is platform-agnostic, format-free, and device-independent. This was the theme of the “What Structured Content Can Do For You: Article Model” webinar last month. [youtube=http://www.youtube.com/watch?v=kG25vyQ5Jps&w=600] Using a content model is less about how you are crafting your message and more about how the internet is going Read »

How to Make a Mobile Paper Prototype

May 22, 2014 |

What if a single piece of paper could make your mobile app work 20 percent better? It’s hard to imagine something as unimpressive as paper influencing our 21st century smartphones, but it’s true. Well before we get into the design and coding phases, we can show customers Read »

Government Open and Structured Content Models Are Here!

May 5, 2014 |

Smartphones, tablets, Twitter, Facebook, Instagram, not to mention your agency’s desktop website, are all clamoring for information, but sliced and diced in different ways. How can you make your content adaptive for efficient delivery to all of these mediums? Structured content and open content models can help you create content that Read »

Ten Earth Day Activities in Digital Government

Apr 22, 2014 | , , ,

On this Earth Day, federal social media managers are hard at work, sharing and promoting what government and citizens can do to protect the environment. We’ve compiled a sample of the activities that also show how different agencies are using different social media tools in support of a common goal. The United States Environmental Protection Read »

GSA Acquisition Portal – Usability Case Study

Apr 21, 2014 |

Incorporating usability testing throughout the entire design process, especially before launch, allows you catch glitches and/or make design changes prior to anyone seeing it live. When more than minor adjustments need to be made to your site, it’s much better to have completed them before the public sees it. For Christina Mullins, a Contracting Officer Read »

Announcing FBOpen: Government Opportunities Made Easier

Apr 14, 2014 | ,

Today we’re announcing our first product launch: FBOpen, a set of open-source tools to help small businesses search for opportunities to work with the U.S. government. On the surface, FBOpen is a website: fbopen.gsa.gov is a simple, Google-style page where you can search available federal contracts and grants. We’ve used the latest in Read »

Double Digit Crowdsourcing Competitions Launch in February

Feb 26, 2014 |

This is a phenomenal month for federal challenge and prize competitions with 12 new programs launched in February. The challenge.gov platform usually averages four to six new challenges a month, so we’re excited to see the year start off with a big push to engage citizens in creative Read »

Responsive Web Design Workshop: Why, How and What’s Next?

Jan 30, 2014 |

Responsive web design has been a beacon of light in the darkness of mobile strategy for many federal agencies. Many agencies have implemented it and many others are exploring this approach to Mobile Gov. There are still many other questions about responsive web Read »

Usability testers unite! Join our Community

Sep 17, 2013 |

I’m the kind of guy who loves tests. Not SATs, or BMI tests, but usability tests: connecting target customers with a government website and watching how they interact with it. Our DigitalGov User Experience Program (formerly known as First Fridays) has taught dozens of agencies how to conduct Read »

GSA’s eBuy Mobile

Aug 29, 2013 |

The General Services Administration has made a mobile version of its eBuy website. The mobile site provides ease of access to small Read »

SocialGov Summit Diagnoses Viral Gov

Aug 13, 2013 |

Agencies discuss how to make social media programs more sharable and engaging. Read »

Kicking Off Our Customer Experience Program

Jul 10, 2013 |

The vision for my office, the Office of Citizen Services and Innovative Technologies (OCSIT) at GSA, is simple: Deliver a world-class experience to the public when accessing government information and services – anytime, anywhere – through the delivery channel they choose. We create and leverage products, services and Read »

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