In 2012, the Federal Reserve Board used the Top-task methodology to redesign our intranet, called Inside the Board, which had not been significantly updated since it was launched in 1995. After determining the top tasks the audience needs to accomplish on a website, you can run usability tests to gain knowledge and improve the site. The project was wildly successful. Task completion ratings rose to more than 90% after the redesign, from 58% on the legacy site—drastically increasing the productivity of the Board’s employees.
First Click Testing
For a children’s site, Kids.gov is pretty old—it was launched back in 2001. And it has the unenviable task of trying to keep pace with the rapidly changing online habits of youngsters. So in 2012, Kids.gov Director Arlene Hernandez thought her site was due a usability test with its two main audiences: kids and their parents. Hernandez already had a good deal of data on the current design based on Web traffic and emailed feedback.