DigitalGov Summit

DigitalGov Summit Recap: Innovation Through Customer Experience

Oct 30, 2015 |

Meeting customer needs can be done, no matter what agency you represent. A panel discussion at the 2015 DigitalGov Citizen Services Summit delved into customer experience (CX) work at three agencies with diverse missions. Andrew Hughey, Product Development Director at the Internal Revenue Service (IRS), moderated the panel that featured Stephanie Thum, Vice President of Read »

DigitalGov Summit Recap: No Longer the Team of No

Sep 2, 2015 |

No one likes to be told no. This is especially true at work, when you’re moving toward something that you feel is in the best interest of your customers. But so often in government, our forward progress gets slowed down by others in our organization who we think “just don’t get it”—namely those in content, Read »

DigitalGov Summit Recap: Building Privacy & Identity Management in the Open

Aug 28, 2015 |

How can government protect citizens while delivering the services they demand in the modern age? This was a theme of the panel discussion on privacy and identity management at the 2015 DigitalGov Citizen Services Summit. “Cybersecurity has really come a long way in the last 10 years, unifying the conversation about risk across organizations,” said Read »

DigitalGov Summit Recap: The Need for Change Agents, plus the Internet of Everything, from A to Z

Aug 26, 2015 |

The Internet of Things is already here. How will we prepare for the Internet of Everything? David Bray, Chief Information Officer at the Federal Communications Read »

DigitalGov Summit Recap: Leveraging Open Analytics

Aug 7, 2015 |

Seven million dollars is a big price tag. That is the amount Forbes predicts organizations will spend on analytics-related initiatives in 2015, according to a recent report. While government agencies may not have big budgets for data analysis, we do have tons of data—survey data, usability data, campaign data—that should be leveraged to drive decisions. Read »

DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

Jul 22, 2015 |

Who do you need to bring to the table to make a better world? In May, Megan Smith, Chief Technology Officer of the United States, delivered the keynote address at the 2015 DigitalGov Citizen Services Summit. She encouraged attendees to find ways of unlocking potential through collaborations from both within and outside of government. “We Read »

DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!

Jun 12, 2015 |

The second annual DigitalGov Citizen Services Summit was held at GSA headquarters in Washington, DC on May 21. This year’s Summit sold out early to in person attendees, attracted nearly 1,200 folks to sign up, and for the first time a live stream was offered for online viewers across the country. I was honored to serve Read »

DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration

May 21, 2015 | ,

[metaslider id=274602] Digital innovators from across government were asked to think of technology as digital service for their country at today’s DigitalGov Citizen Services Summit. The theme of this year’s Summit was “open.” The agenda was packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective or Read »

Start Sleuthing with the Great Federal Mobile Product Hunt

May 21, 2015 |

Mobile-friendliness is a must for government. We know there are a number of agencies who have mobile-friendly digital products that we don’t know about, and they deserve their day in the sun. We need your help to find them. So today, at the DigitalGov Citizen Services Summit you will find the MobileGov Community of Practice Read »

DigitalGov Summit: Live From the Comfort of Your Desk

May 18, 2015 | ,

The DigitalGov platform helps federal agencies meet 21st century digital expectations, and we’ve planned our second DigitalGov Summit with this mission and your needs in mind. The theme is open and the agenda is packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective and even cheaper. Read »

Announcing Speakers and Agenda for the 2015 Summit

Apr 22, 2015 |

We are busting at the seams with excitement because the DigitalGov Citizen Services Summit is less than a month away! Today we are announcing the working agenda and confirmed speakers. The Summit, which will be taking place on Thursday, May 21, 2015 Read »

Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Apr 8, 2015 | ,

Sign up now to watch the DigitalGov Summit from the comfort of your desk! We are excited to announce that although we’ve sold out in-person attendance for the DigitalGov Citizen Services Summit, we have just opened up registration to attend virtually. Virtual attendance will be an awesome way to experience the event with extras not Read »

Showcase Your Innovation Program at the 2015 Spring Summit

Mar 18, 2015 |

Here’s another other opportunity to show DigitalGov innovators what you got! The spring Digital Citizen Services Summit will host an expo, like we did in 2014, where you can showcase your program or service. This way participants will get a chance to meet Read »

Vote to Make the Spring Summit a Success

Feb 6, 2015 |

Thanks to your awesome input on the Citizen Services Summit agenda and the rallying of the Summit Sounding Board, we now have more than 70 ideas and 50 comments on those ideas. Vote early and Vote often! We’ve opened up the voting floodgates for these 70 ideas until February 28th! Now Read »

DigitalGov University 2015 Training Watch

Jan 28, 2015 |

Performance Analytics for Social Media Decision Making. Creating Adaptive Content. Usability Testing. These are just some of the areas of programming we are putting together. After taking a look at the most widely attended events in 2014, we decided to gather ideas we received from community and program leads for our 2015 events lineup through Read »