Digital Services Playbook

15 Government Customer Service Trends for 2015

Jan 12, 2015 |

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a Read »

3rd U.S. Public Participation Playbook Draft Released This Month

Dec 17, 2014 |

The new third draft of the U.S. Public Participation Playbook continues to incorporate changes proposed from more than 100 suggestions submitted via public comment aimed at measuring the performance and improving the development of government programs. It takes the 13 initial “plays” from rough brainstorming and collaborations to a more refined, action-focused presentation that will help contributors understand and identify opportunities Read »

Keeping Peace Corps Volunteers Healthy, One Text at a Time

Nov 3, 2014 | ,

Today, refilling your medicine cabinet with bandages and over the counter medicine from your local drugstore may seem like a trivial task, but for Peace Corps volunteers working in remote villages around the world, this task can be much more challenging. As we take steps to forge a 21st century Read »

Delivering a Customer-Focused Government Through Smarter IT

Aug 12, 2014 | , ,

As technology changes, government must change with it to address new challenges and take advantage of new opportunities. This Administration has made important strides in modernizing government so that it serves its constituents more effectively and efficiently, but we know there is much more to do. Last year, a group of digital and technology experts Read »

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