Consumer Financial Protection Bureau

Why Your Team Needs Its Own Style Guide and Where to Start

My team at the Federal Reserve is about to launch our first style guide and now that we have gone through the process and created this valuable resource, I can’t imagine creating another app or website without it. Here’s why your team needs a style guide and lessons learned from our experience. CFPB Design Manual, Page Components: A pair of 50/50 image and text components, as seen on a landing page template.

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CFPB Serves up Financial Tips to Seniors

The Consumer Financial Protection Bureau and Meals on Wheels America have created multilingual educational resources about financial scams that target the elderly which can be easily distributed to seniors in the communities they serve, and downloaded or ordered in bulk for free by the general public. The Consumer Financial Protection Bureau’s (CFPB) Consumer Education & Engagement division offers a variety of financial education resources and tools. Our Office for Older Americans specifically strives to find the resources that best meet the needs of older adults in America age 62 and older.

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Lessons Learned: Evaluating Video Content

If you were to perform research on the value proposition of training videos, you would notice that opinions are split on their efficacy. Despite all the tools that are out there that can help you evaluate video quality, views, and drop-off, there are some things that should be considered in the analysis of your organization’s videos. As a member of the Service Design practice at the Consumer Financial Protection Bureau (CFPB), I was tasked with a research project evaluating how non-consumers interact with the CFPB in regards to complaint data.

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Tag Management: A Digital Analyst’s Best Friend

Tag managers can assist in collecting valuable data about visits to your website. Here at CFPB, we use Google Tag Manager (GTM), which is a free tool that works in tandem with Google Analytics to record and send data on how users interact with your website on an aggregate level, including which pages they view, where they click and what they download. It requires one line of code to be added to your site.

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Seeing States the Right Way: How to Weigh Data by Population

One large issue my team has run into when analyzing and reporting data across different states is knowing whether sessions within an area are higher due to more interest, or a larger population. Time after time, we see the states with the largest populations show up with the largest amount of traffic, like the graph below. However, creating a useful equation of users vs. population in a given area will likely give more insight into which states are most engaged, instead of which ones have the most people.

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Leveraging American Ingenuity through Reusable and Open Source Software

Summary: Today, we’re releasing for public comment a draft policy to support improved access to custom software code developed for the Federal Government. America has long been a nation of innovators. American scientists, engineers and entrepreneurs invented the microchip, created the Internet, invented the smartphone, started the revolution in biotechnology, and sent astronauts to the Moon. And America is just getting started. That is why since the start of this Administration, the President has taken concrete actions to support the spirit of innovation that makes America so strong.

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Challenges, Crowdsourcing, Citizen Science: What’s the Dif?

There’s more than one way to harness the wisdom of the crowd. In honor of December’s monthly theme, we’re diving into and defining the various ways that federal agencies use public contributions to meet real needs and fulfill important objectives. Crowdsourcing Two’s company, three’s a crowd—and getting input from many is crowdsourcing. A White House blog post defined crowdsourcing as “a process in which individuals or organizations submit an open call for voluntary contributions from a large group of unknown individuals (“the crowd”) or, in some cases, a bounded group of trusted individuals or experts.

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The Content Corner: Using Natural Language Processing to Improve Rulemaking

For the past several weeks, I have been inflicting you with my recent dive down the rabbit hole of natural language generation and the larger discipline of natural language algorithms. Most of the focus has been on the power of natural language generation and how it can help you rapidly produce content on a wide array of topics in an easy to read format with little effort on the part of a human.

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Are FAQs Still Relevant?

Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness of FAQs: FAQs Still Deliver Great Value and An FAQs User Experience. In response, a counter opinion was released by Gerry McGovern: FAQs Are the Dinosaurs of Web Navigation.

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Cross-Agency Collaboration Is the Key to Reaching Millions

This story begins with a post about reverse mortgages, but don’t worry: we won’t go into the world of complex home loans. Rather, this is a story about how one federal agency is partnering with another to amplify its content and reach millions of people online—and why more agencies should do the same. Many federal agencies create valuable digital content, but distributing that content at scale can be a challenge.

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Why Your APIs Need Design Help

Anything built should be built right. It doesn’t matter if it’s built of wood, carbon nanotubes or code. So it’s encouraging that the practice of User-Centered Design—getting customer feedback at every stage of a project—is catching on with APIs as well. When we think APIs, we mostly think of developers and not designers. But the experience of those who want to use your APIs isn’t just dependant of the strength and elegance of your API.

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Data, Code, and API Event Round Up

DigitalGov University has hosted some great events over the last year in partnership with Data.gov, the MobileGov Community and 18F to bring you information on opening data and building APIs. This month we’ve rounded up the events over the past year so that you can see what’s been offered. Use the comments below to offer up suggestions on what else you’d like to see on the schedule.

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Challenge & Prize Competition Round-Up

We’ve had an excellent year of training and community events for the federal challenge and prize community, so for the month of December DigitalGov University has taken a look at the events we’ve hosted this year and rounded them up in line with this month’s Crowdsourcing theme. On Wednesday, December 10, the Challenge and Prize Community of Practice hosted its quarterly in-person meeting to highlight the roles and responsibilities that Challenge.

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Crowdsourcing Month: An Overview

This month we’ll be highlighting articles about crowdsourcing. These are the programs that use a variety of online mechanisms to get ideas, services, solutions, and products by asking a large, diverse crowd to contribute their expertise, talents, and skills. Among the mechanisms are hackathons, data jams, code-a-thons, prize competitions, workplace surveys, open ideation, micro-tasks or microwork, citizen science, crowdfunding, and more. A brief look at history outlines a few notable prize competitions, crowdsourcing where solvers are given a task and winners are awarded a prize: The X-Prize and its many iterations from personal space flight to unlocking the secrets of the ocean, Charles Lindburgh’s flight across the Atlantic for the Orteig Prize, and the 300 year-old Longitude Prize, launched by an act of Parliament in Britain to determine a ship’s longitude with the goal of reducing shipwrecks.

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CFPB’s IdeaBox: an Open-Source Internal Ideation Platform

IdeaBox is an application that helps an organization collect ideas, organize them, and solicit comments and votes on the ideas. Do you want to build an innovation program at your organization? Learn how you can leverage resources from IdeaBox, the Consumer Financial Protection Bureau’s initiative to generate, incubate, and implement great ideas from employees across the agency by watching the recent DigitalGov University webinar. Your organization can take advantage of the CFPB’s: Open-source (FREE!

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Lean Startup: Changing Government Services and Agencies to Better Serve the Citizens

It is easy to start a business today and especially an Internet-based business. Using the cloud, APIs, and hosted applications, an entrepreneur can quickly build a website/mobile app. The entrepreneur can hire freelancers to do everything from creating a logo to writing a business plan. Virtual assistant services can provide on-demand staff to meet business needs. Yes, it is easy to start a business. The hard part is creating and sustaining a business.

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This Weekend: Event List for Civic Hacking

Our fabulous colleague Jeanne Holm is ready for the #hackforchange events this weekend and summarized some tips, notes and links to resources on Data.gov. Great things will happen this weekend! Remember, if you hear about great uses of government data, let everyone know by tweeting #hackforchange or mention @usdatagov. The Data.gov team is organizing a webinar in a week, showcasing some of the best outcomes and hosting lightning talks by the developers and designers.

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Data Innovaton with Census at #HackForChange

Do you want to build an application, product or business that uses Census Bureau data? There are opportunities to give feedback and get involved. Two years ago, the Census Bureau launched its application programming interface (API), giving developers access to a variety of high value data sets, including our flagship 2010 Census and American Community Survey five-year estimates. These estimates provide statistics for every neighborhood in the nation, allowing developers to create new tools to help better understand their communities and solve real world issues.

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The Federal List of #HackforChange Projects

You should be on this list—the current federal government participants in the National Day of Civic Hacking. There are 15 agencies participating in the event, primarily in and around the Washington, D.C., area. This is a fantastic compilation of what agencies are doing, but it is not enough. We need more widespread participation across the country. If your office has a regional presence and has data or ideas for technical and design projects they’d like to contribute, this is a prime opportunity to dip in and see what it is like to work with people outside of government.

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Government Open and Structured Content Models Are Here!

Smartphones, tablets, Twitter, Facebook, Instagram, not to mention your agency’s desktop website, are all clamoring for information, but sliced and diced in different ways. How can you make your content adaptive for efficient delivery to all of these mediums? Structured content and open content models can help you create content that is platform-agnostic, format-free, and device-independent. We’ve created two open and structured content models that we want you to use and adapt.

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DigitalGov Search: Our Open Source Strategy

At DigitalGov Search, we keep an eye on on our what our government counterparts are up to, both in the U.S. and other countries. We recently came across Gov.UK’s philosophy on and approach to coding in the open. It caught our attention and we realized we should also articulate our open source strategy. Use and Contribute to Open Source Projects Since 2010, we’ve embraced and leveraged open source software to build our site search service for federal, state, and local government websites.

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