DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!

Jun 12, 2015 |

The second annual DigitalGov Citizen Services Summit was held at GSA headquarters in Washington, DC on May 21. This year’s Summit sold out early to in person attendees, attracted nearly 1,200 folks to sign up, and for the first time a live stream was offered for online viewers across the country. I was honored to serve Read »

Sharing Social Media Strategies: The National Strategy for Trusted Identities in Cyberspace Program Office

Apr 3, 2015 |

Creating a tweet, posting a photo, or updating a status may take mere seconds. However, a well-thought-out social media strategy is needed for long-term success. In fact, the recently released U.S. Public Participation Playbook mentions strategy in its very first play: clearly define and communicate your objectives. Knowing what you hope to accomplish and how Read »

US, Canada, and Mexico Collaborate to Improve Open Government and Digital Services

Mar 13, 2015 |

Many forces are converging to strengthen the political, economic and commercial ties that bind the United States, Canada and Mexico. The GSA Office of Citizen Services and Innovative Technologies (OCSIT) has anticipated this drive toward collaboration for decades, building a network of links among the three nations’ Chief Information Officers and other national technology and Read »

Enabling Trusted Digital Interactions Between People & Government

Mar 6, 2015 | ,

Today, people rely heavily on insecure and inefficient means to access federal government applications to conduct business (i.e., they depend on usernames and passwords to log into federal agency services online). Users are required to create and manage several online accounts for different applications, which can become a nuisance, difficult to manage, and creates administrative Read »