Artificial Intelligence for Citizen Services Community

Emerging Technology Leadership Series: Laura Manley, Harvard Technology and Public Purpose Project

Dec 18, 2018

In this next installment of the Emerging Technology Leadership Series we will discuss with Laura Manley, director of Harvard TAPP, what agencies should know about better understanding and managing potential risks from promising emerging technologies. Read »

Emerging Technology for Government Services Meeting

Dec 17, 2018

This is an opportunity to discuss what agencies need to know about current issues in emerging technologies for IT modernization and form consensus on inter-agency collaboration and resource development, and shape initiatives that empower teams across government. Read »

GSA Future Services Now: Emerging Tech for Government Services

Oct 12, 2018

A half-day symposium on emerging technologies with leading agencies, industry, and civic collaborators. Read »

Performance Goals for Government Services / August 2018 Inter-agency Emerging Citizen Technology Meeting

Aug 6, 2018

How agencies can align their emerging technology for government services programs with Cross-Agency Priority Goals (CAP Goals) on Performance.gov and other strategic priorities. Read »

Emerging Technology Leadership Series: AI for Government Services with Mina Hanna

Jul 30, 2018

Mina Hanna is the chair of the Institute of Electrical and Electronics Engineers’ (IEEE) Artificial Intelligence and Autonomous Systems Policy Committee. He will share what federal managers need to know to understand this increasingly complex and expanding field. Read »

Emerging Tech and Open Data for a More Open and Accountable Government

Aug 24, 2017 |

Open data and emerging technologies—including artificial intelligence and distributed ledgers, such as blockchain—hold vast potential to transform public services held back by bureaucracy and outdated IT systems. We are opening the doors to bold, fresh ideas for government accountability, transparency and citizen participation by working with U.S. businesses, civil society groups and others to shape Read »

The Data Briefing: Ten Years of Digital Transformation—Lessons Learned

Jul 26, 2017 |

Since 2007, a major consulting firm has conducted an annual survey on organizations’ “Digital IQ.” In the ten years of organizations grappling with digital transformation, what has been learned? Read »

The Data Briefing: Ten Years of Digital Transformation—Lessons Learned

The Data Briefing: the Promise – and Perils – of Artificial Emotional Intelligence

Jun 14, 2017 |

The first chatbot, ELIZA, was created back in 1964 to demonstrate that communication between humans and computers would be superficial. However, much to Dr. Weizenbaum’s (ELIZA’a creator) surprise, people easily formed friendly relationships with the computer program. People forming relationships with ELIZA was especially surprising considering just how simple the program was regarding generating conversational Read »

The Data Briefing: How to Best Prepare Federal Government Datasets for Chatbots

May 10, 2017 |

Forbes magazine recently ran an article showcasing six handy mobile apps that were built using federal government open data. The apps range from the Alternative Fueling Station Locator to ZocDoc (a doctor locator). What I especially like about the Forbes article is that the author describes the federal government data sets behind each app. There Read »

Federal Pilot to Integrate Public Services Into Intelligent Personal Assistants

Apr 24, 2017 |

The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges. The U.S. General Services Administration’s (GSA) Read »

Buzzwords for 2017

Mar 16, 2017 |

Along with the New Year comes new buzzwords. Here are some that you are certain to hear about and see this year. Chatbot Short for ”chat robot,” a chatbot is a computer program that simulates human conversation, or chat, through artificial intelligence. They are commonly found on web sites and used to communicate with a person—you might have seen them Read »

DigitalGov University in Review: 2016 Training Trends

Jan 11, 2017 |

DigitalGov University (DGU), the events platform for DigitalGov, provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools, and resources. Thanks to your participation, DGU hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments. Read »

Sharing Public Service Visions for Virtual Reality and Artificial Intelligence

Nov 30, 2016 |

I’m taking a break from sorting through dozens of concepts from federal agencies about how they want to use artificial intelligence and virtual reality for citizens in the coming months in order to share with you just some of these groundbreaking initiatives of tomorrow that can be explored at a DigitalGov University workshop this week. Read »

The Data Briefing: Help Predict the Future of Federal Government Data

Oct 26, 2016 |

In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber Read »

GSA launches new AI, Virtual Reality, and Authentication Programs

Oct 26, 2016 |

Today we’re launching three new initiatives powered by GSA Digital Communities that leap federal agencies ahead on some of the most innovative new capabilities becoming available to our programs — Artificial Intelligence, Virtual/Augmented Reality, and the U.S. Digital Registry. These new Communities and portal are products of inter-agency collaboration and our shared commitment pushing the Read »

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