Analytics

Follow the Clicks: A Look at Click-through Rates on Government Websites

Nov 12, 2014 |

How important is it to show the most relevant result at the top of your search results page? Very. Searchers expect to find what they’re looking for quickly and easily—and without scrolling—when they search on government websites. If a Web page isn’t “above the fold” as one of the first listings on the first results Read »

Responsive Web Design Challenges Webinar Recap

Oct 21, 2014 | ,

A website redesign is never an easy task, but when responsiveness is one of your redesign’s key goals, special considerations come into play that can present unique challenges. In the September webinar on Responsive Web Design Challenges in Government, we heard from Read »

Metrics Round Up

Oct 20, 2014 |

We are all collecting a lot of performance data across our digital properties and DigitalGov University has hosted many events on the collection, reporting and strategizing around metrics. DigitalGov has shared many posts on these topics as well. So we thought it would be great to curate these events and posts for easy reference and Read »

Secrets to a Dynamite Public Sector Analytics Program

Oct 17, 2014 |

Uncovering meaningful analytics from months or years of Web metrics is daunting, at best. So how do you make great Web improvements using metrics? Whether you’re just getting started in Web analytics or you want to take your program to the next level, you should focus on Read »

Strategy Pivot Yields Results: DigitalGov.Gov Six Months Later

Sep 12, 2014 | ,

Six months ago, we launched this DigitalGov.gov platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the development of the platform, and what we’ve learned so far. Read »

Actionable Web Analytics: A Three-Step Process

Aug 22, 2014 |

As Web analysts, your customers and their needs can vary greatly. One minute you are leading an analysis that will influence strategic decisions, the next you are distributing reports to folks who will never use them, but just have to have them. Sometimes, in the darkest hours, it can become more Read »

Improving Content, Increasing Participation: A NARA Usability Case Study

Jul 18, 2014 |

Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a Read »

PolicyOps—A Better Way to Create and Implement Government Policies and Programs?

Apr 10, 2014 |

“PolicyOps” is a better way to create and implement government policies and programs through cutting-edge data analytics and new collaboration methods. PolicyOps (“Policy” plus “Operations”) is a new proposal for improving policy making and policy implementation. Based on a cutting-edge IT management method, DevOps (“Development” plus “Operations”), PolicyOps has two major concepts. First, closer collaboration Read »

Creative Challenge Contests

Oct 31, 2013 |

Multimedia, Photo, Poster, Design Challenge and prize competitions are one path that federal agencies take to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. Creative competitions include multimedia, photo, poster, and design competitions. Here you’ll find tips on running a creative challenge, resources, examples, and information about online platforms you can use to Read »

Digital Government Strategy Milestones Report

Aug 29, 2012 |

Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a 21st Century Digital Government, Steve Van Roekel said: Executing on this vision of government cannot happen Read »

Tell Compelling Stories with Data Visualization

Oct 22, 2010 |

No information is more critical to your work than the numbers that reveal what’s happening, how you’re performing, and opportunities to do better. GovTech provides ten tips for getting the most from your data visualizations. The tips include: Use layers to tell a story Involve users in the design Be aware of multiple platforms Use style to tell a Read »

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