News and Updates

Innovative work, news, and ideas from people and teams in government – Usability Case Study

If you want to make a website more efficient and user friendly, then it’s not enough just to have your most valuable information on the site. People are busy—they want to find what they’re looking for, and they want it fast. You don’t always need to redesign an entire site to make things easier to
Jun 19, 2013

5 Steps for Delivering a Better Customer Experience

Everyone wants to know how to provide outstanding customer experience in government. It can be difficult, because everyday our customers are also doing business with companies like Starbucks, Zappos, and Virgin America, that excel in customer service.
Jun 19, 2013

Veteran’s Affairs PTSD Coach

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Veteran’s Affairs. PTSD Coach is a mobile application developed by the Department of Veteran’s Affairs in order to help veterans and military service members
Jun 18, 2013

CDC’s Solve the Outbreak App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Centers for Disease Control and Prevention. Centers for Disease Control (CDC) launched a free, educational iPad app called “Solve the Outbreak,” which lets users play
Jun 18, 2013

Disruptive Technologies That Will Change the Way We Work

Do you know what the most important technology will be 12 years from now, in 2025? A recent report on Disruptive Technologies from McKinsey & Company predicts a number of evolving technologies that will have the biggest impact in the next decade or so, including
Jun 17, 2013

Tips for Creating Great Digital Content for Kids

Great websites for kids have many of the same features as websites for adults, but some key differences are worth noting when writing digital content for kids or teens. Kids have short attention spans, so it’s important to keep your site engaging, fun,
Jun 17, 2013

Civic Hacking at the White House: We the People, By the People

On June 1st and 2nd, more than 11,000 civic activists, technology experts, and entrepreneurs around the country came together for the National Day of Civic Hacking. Civic activists, technology experts, and entrepreneurs in 83 cities developed software to help others in their own neighborhoods and across the country.
Jun 13, 2013

OPM Alert App

Did that snowstorm (or thunderstorm as the case may be) affect DC feds’ operating status? Now you’ll know even faster with the U.S. Office of Personnel Management‘s newest mobile app OPM Alert. The app features: Real
Jun 13, 2013

Take Your Social Media Program From Rags to Riches

Are you a small or even one-deep government social media team who wonders how with limited resources you can still deliver the program citizens need? Do you have a larger team but still want to know how you can roll up your sleeves and make a change? If either
Jun 12, 2013

Responsive Design Overview, Resources and Tools

Responsive Web design refers to a fluidly constructed Web page layout that scales from handheld device displays to large, high-resolution computer displays using flexible typography, flexible images, fluid grids, and CSS3 media queries. For years, most Web teams designed for the desktop. Branding, navigation, work flows – the overall look & feel of online applications
Jun 11, 2013

YouTube Releases New Features

YouTube recently upgraded to the new One Channel design. The new design emphasizes responsive layouts for mobile devices, tablets, desktops and laptops, and TVs. A single banner on a white background replaces a customizable background and color scheme. YouTube recommends using a single 2560 x 1440 px image that fits
Jun 07, 2013

Chief Digital Officer: Roles and Responsibilities

In my previous blog post, I asked if your agency needs a Chief Digital Officer and before you answer maybe you’d want to know what exactly would a Chief Digital Officer (CDO) do at your Agency? According to Tim Bourgeois of , the biggest asset a CDO brings
Jun 06, 2013

Energy’s Alternative Fuel Locator Mobile Site

Drivers can find the closest alternative fueling sites anytime, anywhere with the Alternative Fuel Locator. The Department of Energy’s Office of Energy Efficiency and Renewable Energy (EERE) has created this mobile website that allows users to locate alternative fueling stations. Using Google map technology and data from the Alternative Fuels Data Center (AFDC), the site
Jun 06, 2013

Mary Meeker’s Internet Trends Report

Techcrunch. com reports Mary Meeker’s much anticipated annual Internet Trends report released at the D11 Conference last week shows astounding growth regarding use of smartphones and tablets. Among the highlights; Mobile Internet users have reached 1.5 billion, up from 1.1 billion a year ago,
Jun 05, 2013

What We’re (Really) Talking About When We’re Talking About Mobile (Hint: It’s the User)

It used to be when we said mobile we meant activities and devices defined strictly by mobility and the features associated with it, such as GPS, SMS, barcode readers, cell phones, etc. But when I found myself in my easy chair watching a ballgame on my
Jun 04, 2013

Four Steps to Achieve Good SEO

Search Engine Optimization (SEO) is the active practice of improving aspects of your website so that commercial search engines (such as Google, Bing, and Yahoo) can find and display your Web pages in the results when they’re relevant to a searcher’s query. Users generally
May 31, 2013

Twitter’s Two Step Verification Process

To enhance security, Twitter now offers two-step verification. The release of the new feature follows several high-profile account breaches – including a false tweet sent from the Associated Press’s Twitter account in April. If you chose to enable the two-step verification feature, Twitter sends a text message with a unique code to a cell phone that must be
May 31, 2013

Apple’s iOS Terms of Service & Developer Program License Agreement

The Apple iTunes App store is the only marketplace for downloading apps for the Apple platform. In order to put apps in the iTunes store, agencies or their contractors have signed agreements with Apple to use Apple Software to produce mobile apps that can later
May 30, 2013

Does Your Agency Need A Chief Digital Officer?

Russell Reynolds Associates, the senior-level executive search firm, says that the last 2 years have seen the rise of the Chief Digital Officer (CDO), a senior executive who sits at the right hand of the CEO. According to the consulting firm Gartner, 25% of organizations will have a Chief
May 30, 2013

Social Security’s Mobile Website

The Social Security Administration recently announced their new optimized mobile website which is compatible with Android, Blackberry, iPhone, and Windows devices. The mobile website offers a user-friendly, tabular, icon-driven navigation, which makes it very easy to find information anytime, anywhere.
May 30, 2013