News and Updates

Innovative work, news and ideas from people and teams in government

FedRAMP – Usability Case Study

Websites allow newer government programs to establish a visual identity that introduces them to users and conveys the importance of their work. On April 18, 2012, the DigitalGov User Experience Program helped test GSA’s Federal Risk and Authorization Management Program (FedRAMP) site, which at that point was less than six months old. Three immediate needs were
Oct 15, 2012

Office of Natural Resources Revenue – Usability Case Study

Any government product – whether used by millions or a very specific audience group – need to be as easy to use as possible. The Office of Natural Resources Revenue (ONRR) collects and dispenses revenue related to energy production on leased federal and American Indian lands. As a result, their audience has very definite information
Oct 15, 2012

Taking Cancer.gov Mobile

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by National Cancer Institute. The National Cancer Institute (NCI), the nation’s leading cancer research agency and part of the National Institutes of Health has a legislative mandate to collect, organize, and disseminate the
Oct 02, 2012

Lost in Translation

Automated translation is touted as a one click solution. But is it? From time to time, the listserv lights up with the issue of translating websites into other languages and I’ve seen the interest increase as Web managers struggle to comply with competing mandates to serve their customers. Many Web managers are tasked with installing
Oct 01, 2012

Medicare.gov Responsive Redesign

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Centers for Medicare and Medicaid Services. Medicare.gov is the consumer website for Medicare beneficiaries, caregivers, and advocates. The site includes information about Medicare plans, coverage, and care
Sep 13, 2012

Digital Government Strategy Milestones Report

Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a 21st Century Digital Government, Steve Van Roekel said: Executing on this vision of government cannot happen
Aug 29, 2012

Agency Digital Strategy Pages

In his May 23rd, 2012 Presidential Memorandum, President Obama directed Executive Departments and Agencies to: Implement the requirements of the Digital Government Strategy, and Create a page at www.[agency].gov/digitalstrategy to publicly report progress of this implementation. Consistent with Milestone Actions #2.1 (open data) and #7.1 (mobile optimization), agencies will post candidate data sets and services to
Aug 22, 2012

SMS or Short Message Service

SMS or Short Message Service (Texting) is a mobile device capability where users are able to send short (generally 160 characters maximum) text messages to another user via the use of the keypad or built-in keyboard. Seventy-three percent of cell phone owners use their device to text,
Aug 21, 2012

Agile “Sprinting” to Digital Governance Recommendations

To help agencies produce better decision-making across the organization about how to best spend resources on digital services and manage their data, the Digital Government Strategy tasked the Digital Services Advisory Group with “recommending guidelines on agency-wide governance structure for developing and
Aug 12, 2012

How Kids Search

Kids and adults use Web search tools differently. Kids fail more often, because they often don’t have enough knowledge or experience to search using the right keywords, or understand search results. If you’re designing websites for kids, remember that they use search tools differently than adults. Kids prefer surfing over searching.
Aug 06, 2012

Mobile First Webinar Recap

Federal agency mobile implementation is an important aspect of the Digital Government Strategy, so last week the Mobile Gov team and Digital Gov University partnered for a “Mobile First” Webinar. A “mobile first” approach is where new websites and applications are designed for mobile devices first, instead of designed for the traditional desktop. Representatives from government and the private sector
Aug 03, 2012

Accessibility Editorial Guidelines for YouTube

USAGov and USAGov en Español (formerly known as GobiernoUSA.gov) use social media to make government information easy for people to find, access, and use. Among the essential tools we use are videos, which we host on USA.gov and GobiernoUSA.gov’s YouTube channels.
Aug 01, 2012

Introduction to APIs

There’s an easier way to get content and data into the hands of citizens. Application Programming Interfaces, or APIs, are web services that allow people to more easily consume content and data in multiple ways–via mobile devices, mobile apps, innovative mash-ups, and much more. Simply put, “APIs are a better way to get government information
Jul 26, 2012

Healthfinder.gov API

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Healthfinder.gov. The actual healthfinder.gov site was launched approximately twelve years ago, while the API is a fairly recent development that has occurred in the past year and
Jul 16, 2012

IRS2Go App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Internal Revenue Service. The IRS2Go app lets taxpayers check on the status of their refund, sign up for helpful tax tips or get the most recent IRS
Jul 13, 2012

OSHA Heat Safety Tool App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the Department of Labor. The Heat Safety Tool provides the heat index for your work site and precautions to prevent heat illness. Why We Did It OSHA developed the
Jul 13, 2012

Next in our Mobile Webinar Series: Mobile First!

You need resources, and we are here to help with an excellent new webinar series to jump start your agency’s digital gov efforts. Do you think “mobile first”? A “mobile first” approach is where new websites and applications are designed for mobile devices first, instead
Jul 13, 2012

BIA Wikithon

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Bureau of Indian Affairs. The
Jul 12, 2012

AIDS.gov Responsive Design

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by AIDS.gov. AIDS.gov implemented an innovative model for responsive design by combining the former AIDS.gov and m.aids.gov to a fluid site accessible on computers, smartphones and tablets. View the
Jul 11, 2012

FAA Mobile Site

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Federal Aviation Administration. The FAA launched a mobile site to cater to the needs of its users on the move. Why We Did It Mobile traffic
Jul 11, 2012