In this second part of our analytics case study series, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.
2021
News and Updates
Innovative work, news, and ideas from people and teams in government
Introducing the U.S. Digital Corps
Introducing the U.S. Digital Corps—GSA, with the White House, Office of Personnel Management (OPM), and the Cybersecurity and Infrastructure Security Agency (CISA), has launched the U.S. Digital Corps, a new two-year fellowship offering a new path to public service for early-career technologists. To build a highly-skilled U.S. Digital Corps that represents the diversity of the United States, the U.S. Digital Corps will recruit passionate, mission-driven technologists from undergraduate programs as well as alternative training pathways such as apprenticeships, bootcamps, and certificate programs. — via General Services Administration
Social Media
SocialGov Summer Sessions 2021
If you’re a federal employee, join us to learn about both intellectual property (8/25) and rules of conduct (8/26) in your agency’s social media.
2021
GSA Future Focus: IT Innovation
GSA Future Focus: IT Innovation—Federal IT innovation programs can improve mission effectiveness and also reduce long-term risk and cost. In this month’s post from the Emerging Technology Office at GSA, learn more about creating a successful IT innovation program for your agency. — via General Services Administration
Social Media
Key Insights from the White House Director of Digital Strategy, Robert Flaherty
This article highlights unique tips related to digital content, audience reach, video posting, and strategic communication, that were shared by Rob Flaherty, the Director of Digital Strategy at the White House, during the Digital.gov event, Digital Strategy at 1600 Pennsylvania Avenue.
Robotic Process Automation
5 Tips for Implementing Citizen Development in Your RPA Program
The Robotic Process Automation (RPA) Community of Practice highlights five key points for implementing RPA citizen developers, as shared by federal subject matter experts James Gregory (General Services Administration), Frank Wood (Defense Logistics Agency), and Russ Kuehn (Social Security Administration) during their recent webinars with the Federal RPA Community of Practice.
Research
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
How co-production methods increase the usefulness of scientific results, products, and tools
User Experience
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.
Innovation
3 Health-Tech Tips From the Team Behind VA’s COVID-19 Clinical Decision Tool
Presidential Innovation Fellow Kaeli Yuen shares tips for developing clinician- and patient-centered healthcare tools.
In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.
2021
Multilingual
6 Ways Translation Glossaries Help Agencies Succeed In Sharing Information
Learn how multilingual glossaries set your content translations up for success by maintaining consistency and lightening the workload for future translations.
Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.
2021
Storytelling
Using Plain Language To Tell Our Stories
Learn how to tell a story and figure out what role plain language plays in storytelling.
2021
Twitter Chats as Effective Outreach: A Reflection on National Consumer Protection Week 2021
Twitter Chats as Effective Outreach—For over a decade, USA.gov and USAGov en Español have used Twitter to reach the public, amplifying information for our agency partners in English and Spanish. See six of the best practices followed and lessons learned during a two-hour live Twitter chat with the Federal Trade Commission and Social Security Administration for National Consumer Protection Week 2021. — via USA.gov
Innovation
GSA Launches New Innovation Adoption Community of Practice
GSA is launching the Innovation Adoption Community of Practice on Digital.gov to connect those who embrace innovative methods and practices that improve government service delivery.
GSA Future Focus: Web Scraping
GSA Future Focus: Web Scraping—Often referred to as screen scraping, web harvesting, or web crawling, web scraping is a process that extracts unstructured data and text from web pages, and converts it into a form that can be easily analyzed. Learn how GSA’s Emerging Tech team has identified some best practices to help agencies use this technology responsibly and effectively. — via General Services Administration
Join us for a conversation with Robert Flaherty, a digital native leading digital strategy at the White House.
2021
Your Experience Matters
Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward. — via National Archives and Records Administration
User Experience
2021 User Experience Summit
A 3-day remote summit covering User Experience (UX) management in the government.
2021
In this month’s session, we’ll unpack the new pagination component—what design problem it solves, how it came to be, what the U.S. Web Design System team did to build it, and what you and your teams can do with it.
Watch Video
2021
