Civic Service Design Tools + Tactics

Thursday, July 26, 2018 3:00 PM – 4:00 PM ET

NOTE: This event will be held over YouTube LIVE. To ask questions during the event, you will need to create a YouTube channel (profile) prior to the event.

In October 2017, the New York City Mayor’s Office for Economic Opportunity launched the Service Design Studio, the first-ever municipal design studio in the country.

The Studio was founded to spread valuable methodologies that are often underutilized inside government. The team functions as internal design consultants to other city agencies and offices to improve the design and delivery of public services.

In a variety of ways, the Studio trains public servants on easy, low-risk methods to involve residents and front-line staff in the design and development of government services. Join this webinar to:

  • Learn about the Studio’s core offerings and processes
  • Receive an introduction on the Civic Service Design Tools + Tactics, a set of practical ways to gather insights from the people who depend on your services in their own environments
  • How to partner and collaborate with the Studio


Mari Nakano, Acting Design Director
Mari has an obsession with problem solving through the lens of design. She has been practicing what design can do for products, services, and teams in the social impact space for over 12 years, and has worked with notables such as the United Nations Population Fund, Women Deliver, PepsiCo and Design Continuum. Prior to joining the New York City Mayor’s Office as Deputy Director for Design, she served for 4 years as the Design & Interaction Lead for UNICEF’s Office of Innovation where she orchestrated the production and execution of designed materials and processes across a multi-disciplinary global team of innovators focused on developing forward thinking solutions to improve the lives of children around the world. She is the recipient of the 2015 ArtCenter Young Innovator Alumni Award and a contributor to the award-winning LEAP Dialogues: Career Pathways in Design for Social Innovation.

Caroline Bauer, Studio Manager
Caroline’s diverse background has had her working with nonprofits, city agencies and design firms on projects in the built environment. Prior to joining the Service Design Studio, Caroline was directing the Curb Your Litter project to connect businesses, schools and residents in Greenpoint, Brooklyn with resources to become stewards of their own neighborhood. She has also worked at the Urban Design Forum, the Design Trust for Public Space, and No Longer Empty. Caroline is an AICP certified Urban Planner and the co-founder of the Arts + Culture Committee of the American Planning Association’s New York Metro Chapter. She received her M.Sc in Urban Planning from Columbia’s Graduate School of Architecture, Planning and Preservation, and a BA in Anthropology from Mount Holyoke College.

Emily Herrick, Designer
Emily is a design strategist with a practice grounded in curiosity and context. She has designed policy solutions for criminal justice reform, supported international open government initiatives through co-design, and collaborated with municipalities to design human-centered approaches to open data. Prior to joining the team at the Civic Service Design Studio, she worked as a service designer for the research and design consulting firm, Reboot where she dabbled between the lines of communications design and service delivery. A Midwestern transplant, Emily graduated from Illinois State University with dual BAs in Graphic Design and Arts Technology and holds an MFA in Design for Social Innovation from the School of Visual Arts.

The Service Design Studio was founded with support from our partners at Citi Community Development and the Mayor’s Fund to Advance New York City.