UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Feb 24, 2015 |

Practice makes perfect. But in the mobile world, it’s testing that makes products better. For federal agencies that have developed their own apps or mobile-friendly sites, the CrowdSource Mobile Testing Program offers a simple way to collect feedback on compatibility testing. Since the program’s inception in March 2013, eight federal mobile websites (including responsive design) Read »

Institutionalizing User Experience: Building Usability into Your Organization

Feb 13, 2015 |

So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that Read »

Top Task Usability: Design for Your Users

Feb 6, 2015 |

Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the Read »

Agency Perspectives on Personas (Use, Development and Challenges)

Feb 2, 2015 |

Personas are tools your agency can use to learn about your end users and drive decisions. Personas are so useful because they serve as a communication tool for your team. You can keep these personas in mind to guide any work that your agency performs. Let’s delve a bit deeper into personas and review two Read »

6 Digital Media Trends for 2015: You Can Make Them Accessible!

Jan 28, 2015 |

Resolutions and predictions abound this time of year. If you’ve already lost the fight to finally give up sardine ice cream, you can always resolve to maintain or improve your digital media accessibility. Some people say that accessibility and Section 508 compliance squashes Read »

7 Ways to Ignite User-Centered Design at Your Agency

Jan 27, 2015 |

So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can Read »

How to Run an Agile Project in Government

Jan 16, 2015 |

For a seminar organized by DigitalGov University, Robert Read, the Managing Director at 18F, gave a presentation on agile methodologies in the federal government. Risk mitigation is a big advantage of using the agile methodology. The methodology deals with risk through the use of multiple iterations or “sprints” that ultimately lead to the development of Read »

15 Government Customer Service Trends for 2015

Jan 12, 2015 |

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a Read »

Personas 101

Jan 9, 2015 |

Personas are a tool organizations can use to learn more about their users. They are used to learn as much as you can about end users in order to better the product or service you provide. If you are able to think as a user during the design and development of a product or service, Read »

Past, Present, Future: Usability Testing at the National Library of Medicine

Jan 2, 2015 | , , ,

Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties Read »

Countdown to 2015 with Our Most Popular Articles This Year

Dec 31, 2014 |

As we round out 2014, we’re reflecting on the exciting year we’ve had at DigitalGov since we launched in February. Our mission is to share information and resources from agencies across the federal government that are working in the digital space, and highlight the services and communities that can help you meet your digital government Read »

Using Focus Groups to Make Better Videos

Dec 29, 2014 |

There’s what you expect your audience to think, and then there’s what your audience is actually thinking. Sometimes, these can be entirely different. But, you won’t know unless you test it. For the release of the 2014 Consumer Action Handbook (CAH), the Federal Citizen Information Center’s marketing team piloted a series of videos. The videos Read »

Large Scale Development Culture Change: Google and the U.S. Government

Dec 22, 2014 |

As part of 18F’s mission to deliver effective, user-centric services focused on the interaction between government and the people and businesses it serves, we are also committed to demonstrating how open source and agile-inspired methodologies are critical to an effective, efficient, modern delivery process. We believe these methods produce better software and services at lower Read »

10 Years of Digital Government—A Retrospective

Dec 18, 2014 |

In December of 2004, the Office of Management and Budget (OMB) issued the first Policies for Federal Public Websites. Over the past decade, we’ve seen technology completely transform how government delivers information and services to the public. On this 10-year anniversary, we’re taking a walk down memory lane to recap some of the pivotal moments Read »

Crowdsourced Digital Citizen Services Summit

Dec 15, 2014 |

In May 2015, we’re hosting the second DigitalGov Citizen Services Summit. This round we are looking to you—federal innovators across government—to help build the agenda. We want to get you the information you need, ignite discussion, foster sharing, build capacity, even get you to challenge and debate each other in the name of delivering better Read »