UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Internet Time Travel

May 2, 2013 |

The first public page on the world wide web went live twenty years ago on April 30, 1993. Take a look because this is the page that explains all things www at the time. Read »

How to Do Usability Testing with Kids

Apr 26, 2013 |

What do kids know about Web design? As we found out, quite a lot. Recently our DigitalGov User Experience Program teamed up with the Kids.gov team to get some big time feedback from some pint-sized testers in a hallway test. We tested with almost 20 kids ages 6 to 14 at our GSA office, Read »

SaferBus Mobile App – Usability Case Study

Mar 21, 2013 |

When designing a site, remember that your terms and icons are like signposts that show people where your links and pages lead. Make sure that you use words and pictures that are easily understood or people will have trouble using your site. Small changes like underlining links or adding arrows to indicate expandable information can Read »

Contractor Vehicle Navigator – Usability Case Study

Feb 19, 2013 |

When users interact with a website to find information, it is important that we help them find their way by using plain language, clear terminology and visible help text. On December 7, 2012, the DigitalGov User Experience Program helped test the U.S. General Services Administration’s Contract Vehicle Navigator website. This Navigator site helps contracting officers find Read »

You’ll Have Them at Swipe: Making An Awesome Mobile User Experience Webinar

Feb 11, 2013

Learn how to create amazing and engaging Mobile Gov User Experiences by watching this webinar. Anytime, anywhere government will be used in numerous contexts and requires developers to think about more than just content, security and privacy during implementation. In fact, Smashing magazine Read »

SAM.gov – Usability Case Study

Dec 17, 2012 |

One of the most vital parts of any website is its starting point. When a visitor arrives on the main page of your site, they should be able to quickly tell what the main tasks are and how to perform them. Visual cues and plain language are the best ways to accomplish this. The SAM.gov Read »

IRS – Usability Case Study

Dec 14, 2012 |

Acronyms and jargon are fine when you want to communicate quickly to an internal audiences or to like-minded readers. Once the scope of your audience widens, however, these elements can make your pages harder to understand. The IRS recognized that its pages about tax planning for retirement were reaching an audience beyond tax professionals, and Read »

Weather.gov – Usability Case Study

Dec 6, 2012 |

After conducting a usability test and listening to customer feedback, the Weather.gov team and the DigitalGov User Experience Program identified these three issues as both important and quickly solvable. Problem 1: Terminology and Labels Confusing The terminology and labels used were either too technical or too abstract for users to understand—a far cry from the plain Read »

NSF.gov – Usability Case Study

Nov 5, 2012 |

Many government websites are informational in nature – you don’t sign up for things or buy anything. Instead, you look for something – a name, a ruling, some contact information. Informational sites – and scientific sites in particular – can be a challenge to design. With so much information, how do you make the important Read »

GSA Intranet (Insite) – Usability Case Study

Oct 15, 2012 |

Not all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page. The DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the Read »

FedRAMP – Usability Case Study

Oct 15, 2012 |

Websites allow newer government programs to establish a visual identity that introduces them to users and conveys the importance of their work. On April 18, 2012, the DigitalGov User Experience Program helped test GSA’s Federal Risk and Authorization Management Program (FedRAMP) site, which at that point was less than six months old. Three immediate needs were Read »

Office of Natural Resources Revenue – Usability Case Study

Oct 15, 2012 |

Any government product – whether used by millions or a very specific audience group – need to be as easy to use as possible. The Office of Natural Resources Revenue (ONRR) collects and dispenses revenue related to energy production on leased federal and American Indian lands. As a result, their audience has very definite information Read »

How Kids Search

Aug 6, 2012 | ,

Kids and adults use Web search tools differently. Kids fail more often, because they often don’t have enough knowledge or experience to search using the right keywords, or understand search results. If you’re designing websites for kids, remember that they use search tools differently than adults. Kids prefer surfing over searching. Read »

AIDS.gov Responsive Design

Jul 11, 2012 |

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by AIDS.gov. AIDS.gov implemented an innovative model for responsive design by combining the former AIDS.gov and m.aids.gov to a fluid site accessible on computers, smartphones and tablets. View the Read »

Find Free Video Stock Footage

May 7, 2012 |

If you’re creating video, stock footage can be your best friend. If you need shots of people walking around, a photo of Chicago, the sound of footsteps or a Latin soundtrack, someone else has already probably already created it and made it available for free! Also known as B–roll, stock footage is extra material that may Read »

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