User Testing & Research

Commerce Departmental Library – Usability Case Study

Jan 23, 2013 |

A website with too much information on the homepage, or any page, will overwhelm users in less than a second. They will be unable to find a starting point to accomplish what they came there to do. If users are not able to locate the information they need and/or are unable to get past the Read »

SAM.gov – Usability Case Study

Dec 17, 2012 |

One of the most vital parts of any website is its starting point. When a visitor arrives on the main page of your site, they should be able to quickly tell what the main tasks are and how to perform them. Visual cues and plain language are the best ways to accomplish this. The SAM.gov Read »

IRS – Usability Case Study

Dec 14, 2012 |

Acronyms and jargon are fine when you want to communicate quickly to an internal audiences or to like-minded readers. Once the scope of your audience widens, however, these elements can make your pages harder to understand. The IRS recognized that its pages about tax planning for retirement were reaching an audience beyond tax professionals, and Read »

Weather.gov – Usability Case Study

Dec 6, 2012 |

After conducting a usability test and listening to customer feedback, the Weather.gov team and the DigitalGov User Experience Program identified these three issues as both important and quickly solvable. Problem 1: Terminology and Labels Confusing The terminology and labels used were either too technical or too abstract for users to understand—a far cry from the plain Read »

NSF.gov – Usability Case Study

Nov 5, 2012 |

Many government websites are informational in nature – you don’t sign up for things or buy anything. Instead, you look for something – a name, a ruling, some contact information. Informational sites – and scientific sites in particular – can be a challenge to design. With so much information, how do you make the important Read »

GSA Intranet (Insite) – Usability Case Study

Oct 15, 2012 |

Not all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page. The DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the Read »

FedRAMP – Usability Case Study

Oct 15, 2012 |

Websites allow newer government programs to establish a visual identity that introduces them to users and conveys the importance of their work. On April 18, 2012, the DigitalGov User Experience Program helped test GSA’s Federal Risk and Authorization Management Program (FedRAMP) site, which at that point was less than six months old. Three immediate needs were Read »

Office of Natural Resources Revenue – Usability Case Study

Oct 15, 2012 |

Any government product – whether used by millions or a very specific audience group – need to be as easy to use as possible. The Office of Natural Resources Revenue (ONRR) collects and dispenses revenue related to energy production on leased federal and American Indian lands. As a result, their audience has very definite information Read »

AIDS.gov Responsive Design

Jul 11, 2012 |

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by AIDS.gov. AIDS.gov implemented an innovative model for responsive design by combining the former AIDS.gov and m.aids.gov to a fluid site accessible on computers, smartphones and tablets. View the Read »

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