User Testing & Research

With Measurable Usability Goals – We All Score

Oct 28, 2013 |

Setting measurable usability goals will help your team to assess the performance of your site throughout development. Whether your assessment is at the beginning of the process, throughout iterative wireframe testing, after release, or all of the above, Read »

PEW Report: Trends in Digital News

Oct 18, 2013 |

A report by the PEW Research Center, 12 trends for shaping digital news, looks at how the internet and digital devices are changing news consumption habits. While half of all Americans still prefer to get their news from Read »

Usability testers unite! Join our Community

Sep 17, 2013 |

I’m the kind of guy who loves tests. Not SATs, or BMI tests, but usability tests: connecting target customers with a government website and watching how they interact with it. Our DigitalGov User Experience Program (formerly known as First Fridays) has taught dozens of agencies how to conduct Read »’s 1st Year: What We’ve Learned and Where We’re Going

Sep 13, 2013 |

Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid. Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. In my last post, Read »

Looking at User Experience through Two Lenses

Aug 30, 2013 |

Usability and accessibility are slightly different lenses to assess user experience. It is possible to be strong in one area and weak in the other. Using either approach alone could result in an inaccurate view of your site’s user experience. Evaluating your website with both usability and accessibility in mind gives all users the best Read »

Mobile Product Testing Guidelines and Resources

Aug 22, 2013 |

You have started developing your mobile product, but you may be wondering what and how to test. As with any form of software development, mobile testing should be done intermittently throughout all development stages. This article was developed as part of the Mobile Application Development Program to provide agencies with some general testing strategies, types, Read »

Improving Email Open Rates

Aug 7, 2013 | ,

Guest post by Ellen Langhans, Program Manager in the Office of Disease Prevention and Health Promotion at the Department of Health and Human Services, with contribution from Tim Hudak, Web Analytics Specialist in the Office of Read »

Mobile Product Security and Privacy Testing Resources

Aug 5, 2013 |

Security testing is used to ensure that a mobile product does not pose a threat to agency IT systems and databases. In addition, privacy testing ensures that an app does not put the user’s personally identifiable information into a compromisable position. This article was developed as part of the Mobile Application Development Program. See our Read »

Mobile Product Performance Testing

Aug 5, 2013 |

Performance testing is used to verify that an app or web page will display quickly to the user and will continue to function as the number of users increases to peak loads. Performance is an important consideration for mobile applications because the connection speed of users is often slower and more variable for mobile users than desktop users. Surveys Read »

Mobile Product Accessibility Testing Resources

Jul 31, 2013

Accessibility testing is a subset of usability testing and is the inclusive practice of making websites and mobile applications usable by people of all abilities and disabilities. You do this by testing mobile websites and/or applications on all leading browsers, mobile devices and screen readers. This article was developed as part of the Mobile Application Read » – Usability Case Study

Jul 2, 2013 |

When redesigning a site, it’s easy to place menu items, text and other content wherever you can make them fit. It’s harder to take a step back and ask the strategic question: Is this the best place for this? A good rule of thumb is to never make any changes randomly—base your decisions on user Read » – Usability Case Study

Jul 2, 2013 |

Many technical websites have a hard time explaining information to the general public. This happens because users don’t understand the industry-specific or scientific terms. Fortunately, solutions to these problems are fairly easy—changing menu and navigation item text, or adding a line of explanatory text on key pages or complex graphics. The DigitalGov User Experience Program Read »

Making Multimedia Section 508 Compliant and Accessible

Jun 26, 2013 |

You’ve seen videos, podcasts, and audio files on your favorite sites—whether they’re government, private sector, or entertainment sites. These are often viral media: media clips that are wildly popular, are shared through blogs or e–mail, produce chatter on the web, and increase traffic to websites. Some government agencies are using this phenomenon, by participating in Read » – Usability Case Study

Jun 19, 2013 |

If you want to make a website more efficient and user friendly, then it’s not enough just to have your most valuable information on the site. People are busy—they want to find what they’re looking for, and they want it fast. You don’t always need to redesign an entire site to make things easier to Read »

Functionality and Usability Testing Resources

May 25, 2013 |

Functionality testing verifies that the functions of a product or service is working as intended. Each function is tested by providing appropriate input, verifying the output and comparing the actual results with the expected results. Usability testing measures the ease of use and intuitiveness of a product or service by asking users to perform a Read »