User Testing & Research

Packaging Up API Usability Testing for Agency Reuse

May 20, 2014 |

Over the past year, a GSA collaboration has seen a project that offers API Usability Testing to federal agencies go from the pilot stage to a regular, robust series. Already, 13 agencies and programs have participated, and several more participate with every monthly session Read »

Make Gov APIs Better with User Experience

May 9, 2014 |

APIs and User Experience go together like gummi bears and ice cream. An API is a product just like a car, a website or a ballpoint pen. It’s designed to help someone do something. Products Read »

GSA Acquisition Portal – Usability Case Study

Apr 21, 2014 |

Incorporating usability testing throughout the entire design process, especially before launch, allows you catch glitches and/or make design changes prior to anyone seeing it live. When more than minor adjustments need to be made to your site, it’s much better to have completed them before the public sees it. For Christina Mullins, a Contracting Officer Read »

NOAA National Ocean Service – Usability Case Study

Apr 14, 2014 |

For a small shop with a small staff, limited time, and a small budget, redesigning a website (and testing that redesign for usability) can be daunting. At least it seemed so to us when we redesigned the National Oceanic and Atmospheric Administration (NOAA)’s National Ocean Service website in November of 2013. We met the challenge Read »

FDA Consumer Graphics – Usability Case Study

Apr 9, 2014 |

User testing isn’t just for websites—it’s for any product that has an audience. Which is everything, really. And that includes print materials, signage and infographics as well. Focusing on the User Experience is especially vital for the U.S. Food and Drug Administration (FDA), which is committed to effectively communicating about products that affect the public Read »

Heatmapping Tools Show What’s “Hot” on Your Pages

Apr 4, 2014 |

Most analytics tools can tell you how many times a link on your page is clicked on, but they can’t help you draw conclusions about a page with just a mere list of top links. A tool called a heatmap turns data into a data visualization, so you can more easily see how people are Read »

Measuring User Experience: A Few Tips

Mar 26, 2014 |

With a calculated process, the right tools, and a staff willing to make it work, you can measure user experience (UX) on your websites and implement usability changes that show results. In a recent DigitalGov University webinar entitled “Measuring User Experience”, UX supporters and practitioners heard from Achaia Walton, Senior Digital Analyst at the Department Read »

Trends on Tuesday: Testing Key to Quality Mobile Products

Mar 25, 2014 |

Building quality mobile products is the greatest challenge for succeeding in the mobile space according to an infographic by SmartBear. One key to developing quality mobile products is testing, as “nearly 50% of consumers will delete an app if they encounter just a single bug.” As a result the following processes are used to ensure Read »

Creating Awesome Web Analytics Reports and Presentations

Mar 4, 2014 |

Collecting visitor, engagement, and traffic data for your digital channels is nothing new. By this time, you have a lot of data about your website. How do you use and present that data to make meaningful recommendations? Read »

IRS Offers Updated ‘IRS2Go’ App

Feb 20, 2014

There’s no way to sugar-coat it. It’s that time again. Tax time. And just in (tax)time, the Internal Revenue Service has updated its handy IRS2Go Mobile App for iPhone/iTouch and Android phones. The 2014 version of the app offers a more elegant and streamlined visual experience — and a Read »

10 Tips for Better Hallway Usability Testing

Feb 19, 2014 |

Hallway testing is a usability test set-up in a high foot traffic area, utilizing bystanders to test your product. Your participants will be people who happen to be walking down the hall and are able to afford 5-10 minutes of their day. Read »

What Happened at Our User Experience Summit (with slides!)

Feb 3, 2014 |

We were hoping for 30, but we got more than 100 user experience professionals and novices on Jan 28, 2014, for our User Experience (UX) Summit at the General Services Administration. The event was sponsored by the User Experience Community of Practice and the Read »

The Test Case: Write It Once, Test Many Times

Dec 16, 2013

What if Thomas Edison Didn’t Use Test Cases? “I have not failed. I’ve just found 10,000 ways that won’t work.” ~Thomas A. Edison Software testing is like a science experiment. The Tester must plan: methods, steps, and paths through the Application Under Test (AUT) to completely exercise the Read »

Mobile Product Compatibility and Functional Testing 101

Nov 21, 2013 |

As covered in the Mobile Product Testing Guidelines article, there are various approaches to mobile testing. This article is a resource of the Federal CrowdSource Mobile Testing Program and focuses on two common test types are compatibility testing and functional testing. Compatibility Testing The Wikipedia article on compatibility testing states the “Compatibility testing, part of software Read »

Which Devices Should I Test With?

Oct 29, 2013

Like a kid in a candy store… Every time we go to the mall, the kids pull us to the candy store with the floor-to-ceiling tubes of colored candy. The kids quickly grab their bags and scavenge from each of the bins until Read »