User Testing & Research

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Mar 7, 2018 |

Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet. Read »

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Making Customer Satisfaction Data Actionable at the Peace Corps

Jan 30, 2018 |

Learn how measuring customer experience helped inform and guide website development at Peace Corps Read »

Making Customer Satisfaction Data Actionable at the Peace Corps

3 Ways to Manage Research Projects Remotely

Oct 3, 2017 | ,

Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them. Read »

3 Ways to Manage Research Projects Remotely

Finding Usability Testers: Tips from an Army Recruiter

Sep 28, 2017 |

An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM). Read »

Finding Usability Testers: Tips from an Army Recruiter

A Conversation With ITIF About the State of Federal Government Websites

Sep 20, 2017 |

Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research. Read »

A Conversation With ITIF About the State of Federal Government Websites

Code.gov User Interviews — What We Learned

Sep 5, 2017 |

This post was originally published by Code.gov on Medium. It’s been a year since the federal government published the Federal Source Code Policy, which created the foundation for Code.gov. In honor of the policy’s anniversary, we checked in with our users to learn more about them, their needs, and the challenges they face. Our users Read »

Code.gov User Interviews — What We Learned

Walter Reed’s 3-D Printing Innovations Help Warfighters Get Back to Life

Aug 29, 2017 |

This is part of an ongoing series highlighting the innovations and research happening at Walter Reed National Military Medical Center in Bethesda, Maryland. Wounded warriors who dream of returning to playing hockey, climbing mountains or simply brushing their teeth with ease can look to 3-D printing innovations at Walter Reed National Military Medical Center to Read »

Walter Reed’s 3-D Printing Innovations Help Warfighters Get Back to Life

Shedding Light on Underserved Users through Research

Aug 17, 2017 |

How user interviews helped spotlight the needs of a previously forgotten group. We may not like to admit it, but, most web services or sites have users that (for whatever reason) just aren’t well understood—and in turn, not well served. Conducting user interviews and making sure you get good participation from those groups can help Read »

The Cutting EDGE: New Virtual Training Prepares First Responders for Active Shooter Incidents

Aug 3, 2017 |

Amidst the chaos of an active shooter event, preparedness is key to a seamless, swift and effective response—and a new video game funded by the Department of Homeland Security (DHS) Science and Technology Directorate and the U.S. Army Research Laboratory just might do the trick. Read »

Have You Critiqued Your Critique Process?

Jul 31, 2017 |

DEMO Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact Read »

Vets.gov: A Modern Software Development Environment in Government

Jul 3, 2017 | ,

When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government Read »

OIP Seeks Your Participation in the Development of the National FOIA Portal

Apr 20, 2017 |

The Office of Information Policy (OIP) is pleased to announce its collaboration with GSA’s 18F team on the development of a National FOIA Portal. This is the next step in a long line of OIP initiatives working towards a National FOIA Portal going back to 2010 with the launch of FOIA.gov. Most recently, the FOIA Read »

Engineering the Chaski Relay: A Touchscreen Game at the National Museum of the American Indian

Mar 31, 2017 |

On visiting The Great Inka Road: Engineering an Empire exhibition at the Smithsonian National Museum of the American Indian, it is impossible not be taken by the sheer scale of the Inka Road. Qhapaq Ñan, or the Road of the Inka, is a 25,000-mile long road system that fed the rapid expansion of the Inka Read »

A Complete Redesign with You in Mind

Mar 29, 2017 |

We’re excited to launch a complete redesign of USDA.gov featuring stronger visual storytelling components, a more modern user-experience with easy to find services and resources, and to top it off, a completely mobile-friendly design. Through careful planning, thoughtful design, and a primary focus on user experience and usability, we’ve taken the best of government and industry Read »

New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin

Mar 24, 2017 |

The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites. ITIF is a think tank in Washington, D.C. whose mission is to formulate, evaluate, and promote policy solutions that accelerate innovation in technology and public policy. Read »

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