Strategy & Policy

How Agile’s Being Done in Government

Apr 8, 2016 |

The concepts of agile may not be new, but there is a renewed push across government to embrace this customer-feedback driven methodology, in everything from software development to project management. A government community has even sprung up to help feds learn from one another what it takes to incorporate agile into more efficient and effective Read »

Three Teams Using the Draft U.S. Web Design Standards Talk about Their Experiences

Apr 6, 2016 |

In the five months since we launched the Draft U.S. Web Design Standards — the U.S. government’s very own set of common UI components and visual styles for websites — over a dozen websites have used components of the Draft Standards on their sites. Recently, we talked to three federal web designers about their experiences Read »

Bringing Agile Inside

Feb 25, 2016 |

We hear a lot about agile software development being used in work with customers and end users. User stories are developed, coders and programmers turn them into prototypes, then testing is done to make sure the features work and do what is expected. But, agile is more than a way to develop software; it’s a Read »

National Customer Service Week Is Over, but Our Work Is Not!

Oct 20, 2015 |

Get your customer personas right, and you will improve the customer experience (CX) for the rest of your audience. That’s advice Rick Parrish from Forrester Research gave in response to an audience question during the September 29 DigitalGov University webinar on the state of CX in the federal government. Your key customers are those that are most important to the organization, and often most Read »

CIO Council Releases IT Policy Library

Jul 24, 2015 |

The CIO Council recently published an IT Policy Library database in order to provide agency innovators with a searchable, comprehensive collection of IT reporting and action requirements for federal agencies. Craig Jennings, Senior Advisor at the Federal CIO Council, was instrumental in the implementation of the resource library. Craig believed that all of the policies Read »

How Governance Supports Your Agency’s Digital Government Strategy

Jun 12, 2015 |

It seems that everyone these days is talking about “governance.” But what is it, really, and how can you make good governance usable in your agency? The federal government developed the Digital Government Strategy to deliver better Web services to the American people. The strategy is based on the notion of focusing on customers—the American Read »

Trends on Tuesday: 40% of Smartphone Users Look up Government Information

Apr 7, 2015 |

The Pew Research Center released a deep research dive into “U.S. Smartphone Use in 2015” that provided three big ideas and data points for government agencies to consider when planning their digital strategies. More than 2/3 of Americans have smartphones; many of those are mobile first or mobile only Internet users. Read »

US, Canada, and Mexico Collaborate to Improve Open Government and Digital Services

Mar 13, 2015 |

Many forces are converging to strengthen the political, economic and commercial ties that bind the United States, Canada and Mexico. The GSA Office of Citizen Services and Innovative Technologies (OCSIT) has anticipated this drive toward collaboration for decades, building a network of links among the three nations’ Chief Information Officers and other national technology and Read »

Explore Iconic Overseas World War II Sites with ABMC Apps

Mar 5, 2015 |

We have not forgotten, we will never forget, the debt of infinite gratitude that we have contracted with those who gave everything for our freedom. Rene Coty, Président de la République Francaise Those are the words of Rene Coty, the president Read »

Trends on Tuesday: Smartphone Growth Reaches 1.3 Billion in 2014

Feb 10, 2015 |

Smartphone adoption rate continues to rise, but the screen sizes users adopt continue to evolve. According to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker, smartphone vendors shipped a total of 375.2 million units during the fourth quarter of 2014. IDC states that this was an increase of more than 25%, compared Read »

Hiring For Your Digital Needs

Feb 9, 2015 |

The increasing presence of big data and all things digital will require the federal government to hire more techies. The skills brought by techies will help the federal government, but we also must consider that success in the federal government will require more than the skills they bring. The techies may be from the private Read »

Trends on Tuesday: Are QR Codes Still Relevant?

Oct 6, 2014 |

Recently, I was designing new outreach materials and needed a way to connect this offline collateral with my agency’s digital content. Using a QR (or Quick Response) code immediately came to mind, followed by the question, “Are QR codes still relevant?” Opinions differ on their utility and I couldn’t find any objective data on how Read »

Strategy Pivot Yields Results: DigitalGov.Gov Six Months Later

Sep 12, 2014 | ,

Six months ago, we launched this platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the development of the platform, and what we’ve learned so far. Read »

Trends on Tuesday: Are only 11% of Websites Responsive?

Sep 9, 2014 |

Roughly 1 in 9 (11%) websites have adopted responsive Web design, according to research conducted by Guy Podjarny in January. While the number has risen in the last 7 months, I know you’re probably a little underwhelmed by that number. But if you are one of the agencies that have gone through the process of Read »

The API Briefing: Writable APIs – The Federal Commenting Feature

Aug 13, 2014 | just released a writable API that allows citizens to comment directly on proposed regulations. When a user is viewing a regulation on, he or she can click on the “Submit a Formal Comment” button. A textbox appears, and the comment is recorded for that particular regulation. Read »