Strategy & Policy

Are Chatbots the Next mHealth Frontier?

Nov 17, 2016 | ,

In April, Facebook made it possible for organizations to use chatbots to send and receive messages from users of Facebook Messenger. That’s a big deal. Facebook Messenger is now used by 900 million people every month. As the name implies, it’s a messaging platform that people use to send short messages to each other through Read »

Hualapai Public Safety Meet Old and New Challenges Through Technology

Nov 14, 2016 |

6,000 feet deep, 18 miles wide, 5,000 people per day: The Reality of the Tribal Beat How can a place be remote and virtually unpopulated, yet constantly full of thousands of people and teeming with activity? It certainly seems impossible, but that is exactly the situation at Grand Canyon West (GCW), home of the Hualapai Read »

NASA Addresses OMB M-16-21 Federal Source Code Policy

Nov 10, 2016 |

In August 2016, OMB released M-16-21, which seeks to ensure that new custom-developed Federal source code be made broadly available for reuse across the Federal Government. M-16-21 also requires agencies, when commissioning new custom software, to release at least 20 percent of new custom-developed code as Open Source Software (OSS) for three years, and to Read »

The Data Briefing: Four Steps to Becoming a Data-Driven Organization

Nov 9, 2016 |

As the Federal government agencies begin the digital transformation journey, becoming a data-driven organization is even more vital. What does it mean to become a data-driven organization? According to one definition, “[a] data-driven company is an organization where every person who can use data to make better decisions, has access to the data they need Read »

The People’s Code – Now on Code.gov

Nov 7, 2016 |

Summary: Today we’re launching Code.gov so that our Nation can continue to unlock the tremendous potential of the Federal Government’s software. Over the past few years, we’ve taken unprecedented action to help Americans engage with their Government in new and meaningful ways. Using Vote.gov, citizens can now quickly navigate their state’s voter registration process through Read »

Celebrating Nanotechnology With a Day, a Dash, Some Nuggets, and a Plan

Nov 4, 2016 | ,

Summary: The release of an updated National Nanotechnology Initiative Strategic Plan caps a month of activities highlighting nanotechnology. The Federal government continues to play a key role in the success of the U.S. nanotechnology enterprise through the National Nanotechnology Initiative (NNI)—as was Read »

Applying Customer Service Metrics to Improve Customer Experience (CX)

Nov 3, 2016 |

Lately, I’ve looked at how a government agency measures a customer’s experience. It’s such a complex topic that I would need more than one blog to discuss the nuances behind it. In my last blog, I examined and brokedown three types of customer service metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Read »

The Digital Transition: How the Presidential Transition Works in the Social Media Age

Nov 2, 2016 |

Summary: Take a look at how we plan to preserve and pass on the digital history of the Obama administration. President Obama is the first “social media president”: the first to have @POTUS on Twitter, the first to go live on Facebook from the Oval Office, the first to answer questions from citizens on YouTube, Read »

The Data Briefing: Learning from the U.S. Cities on How to Implement Big Data Initiatives

Nov 2, 2016 |

A recent study of big data initiatives in 65 cities has interesting guidance for Federal big data initiatives. The researchers studied how data is collected and then used for decision making in what they called “the framework for Big Data initiatives.” There are two major cycles in the framework: “The data cycle governs the tools Read »

Three Small Steps You Can Take to Reboot Agile in Your Organization

Oct 31, 2016 | , ,

This past summer, 18F held an agile workshop for the National Technical Information Service (NTIS), part of the U.S. Department of Commerce. An agency with roots going back to World War II, NTIS is facing a future that requires a strategic realignment towards open data and services. This strategic alignment will also require that NTIS Read »

Social Media Data Deep Dive: Turning Findings into Action

Oct 28, 2016 |

GobiernoUSA, just like USA.gov, is part of a unique effort with a large mission—to guide people to the government information and services they seek. We cover a lot of topics in Spanish via our website, social media platforms, email sends, and contact center. One of the communication channels we focus a lot of attention on Read »

Laying the Foundation for a More Secure, Modern Government

Oct 28, 2016 |

Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet; Read »

Expert Insight on Content Strategy and Structure for Future-Ready Content

Oct 25, 2016 |

We recently interviewed Sara Wachter-Boettcher, author of Content Everywhere: Strategy and Structure for Future-Ready Content. Sara, a frequent conference speaker, runs a content strategy consultancy, and is the co-author of Design for Real Life. She has extensive experience consulting with major brands, universities, agencies, nonprofits, and others to make their content more memorable, manageable, and Read »

Federal Cybersecurity Challenges

Oct 25, 2016 |

These days, when you turn on the news you almost always see another hack, leak, or breach putting sensitive information at risk. But we’ve been focusing on keeping federal agency information systems secure for a long time. For October’s Cybersecurity Awareness Month, the WatchBlog takes a look at federal cybersecurity challenges. What is the threat? Read »

Changing the Knowledge Management Tides and Why it Matters: The Federal HR Wiki

Oct 24, 2016 | , ,

Imagine this – a go-to member of your organization just retired, a furlough is approaching, and now no one knows what to do. What communications need to go out? Who is considered ‘excepted’? Can the daycare center stay open? In the absence of mind-melds, how do you make expert knowledge easily accessible to newer team Read »

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