Social Media

Making government more efficient, more open.

Twitter’s Two Step Verification Process

May 31, 2013 |

To enhance security, Twitter now offers two-step verification. The release of the new feature follows several high-profile account breaches – including a false tweet sent from the Associated Press’s Twitter account in April. If you chose to enable the two-step verification feature, Twitter sends a text message with a unique code to a cell phone that must be Read »

Apple’s iOS Terms of Service & Developer Program License Agreement

May 30, 2013 |

The information included in this article is based on the experiences provided by members of the MobileGov Community of Practice. Read »

NIH Twitter Chats: Collaborations Multiply Successes

May 10, 2013 |

Twitter Chat discussing anxiety, stress, and complementary health practices December 18, 2012 Read »

Government Must Respond Rapidly to Social Media Hacking

Apr 25, 2013 |

[Editor’s note: Please watch the Jan. 15 , 2015, webinar on How Government Can Prepare for and Respond to Social Media Hacks. on our Youtube channel] The hacking of an Associated Press news account on Twitter this week, and its fallout, underscored the need for agencies Read »

Social Media Metrics for Federal Agencies

Apr 19, 2013 |

Social media is transforming how government engages with citizens and how it delivers service. Agencies are using social media to share information and deliver service more quickly and effectively than ever before. Increasingly, these tools are also being used for predictive and sentiment analysis—using the vast Read »

#SocialGov Summit Highlights Accessibility Challenges

Nov 30, 2012 |

The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it. For many, the most eye opening exercise was simply to hear their tweets read back to them through an iPhone VoiceOver screen reader, Read »

Feds Shed Light on Dark Social

Oct 19, 2012 |

“Dark Social” media took the web by storm this week, unveiling to many the shadows in measuring your social media impact. This accounts for the majority of your traffic and yet lives untraced where standard metrics fear to tread (or simply cannot) — places like email and instant Read »

Social Data Unlocked for Next Generation Services

Feb 19, 2012 |

Today at the #SocialGov Summit for Social Media Week DC, we’ll showcase two new initiatives for citizens, agencies and small businesses that help unlock the full potential of social data for the next generation of government services and engagement. Leading innovators in government will also be on hand to show Read »