Social Media

Making government more efficient, more open.

Twitter Chat Guidance for Federal Agencies

Oct 16, 2013 |

A Twitter town hall, or Twitter chat, is an event where agencies invite public engagement for a scheduled time period during which users can ask questions or find out more information about a topic via Twitter, much like a webinar. The questions are tagged Read »

Best Week Ever in #SocialGov: 2

Sep 30, 2013 |

(This is the second installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government From where I sit, I think we just had a great week in #socialgov. From a sold-out international forum that demonstrated how we can use free tools to Read »

Tackling PII in Electronic Data

Sep 23, 2013 |

As non-lawyers peering into the legal world, be advised this post is not official legal advice from the Office of General Counsel. These are our impressions and what we took away from the Legal Learning Series session Social Media – Privacy, Records and Litigation. Read »

Best Week in SocialGov Ever: 1

Sep 18, 2013 |

(This is the first installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government an exciting place to serve the public. Agencies are encouraged to submit their own stories for this travelogue of digital innovation.) From where I sit, I think we Read »

How to Be a Fly on the Wall: The Dos and Don’ts of Sharing Executive Discussions

Sep 10, 2013 |

A sure way to drive employees crazy is to never share what executives discuss or decide until a new mandate lands on the organization’s collective head. While senior leaders should expect some privacy in decision-making and debate, they should also expect to openly hold themselves accountable and to make sure their employees know where the Read »

Better Performance and Metric Downloads Now Available From Go.USA.gov

Sep 4, 2013 |

A few weeks ago, the Go.USA.gov URL shortener introduced several new features to improve the user experience. Go.USA.gov now offers users faster speeds and downloadable metric information about their links. The service, which launched in 2009, gives government agencies the ability to provide trustworthy shortened links to their audience. Just Read »

SocialGov Summit Diagnoses Viral Gov

Aug 13, 2013 |

Agencies discuss how to make social media programs more sharable and engaging. Read »

Thunderclap Now Available for Government-Wide Adoption

Aug 5, 2013 |

Thunderclap is the latest social media and crowd-sourcing platform available to federal agencies to better engage with the public, with a newly negotiated government-compatible Terms of Service (TOS) agreement. GSA collaborated with Thunderclap to negotiate the amended terms, which brings the total number of tools with federal-compatible agreements to 66. Read »

Moderating a Government Blog

Jul 22, 2013 |

Guest post by Curtis Robert Burns, better known as Blogger Bob, at the Transportation Security Administration (TSA). As a blogger for TSA I believe moderating blog comments always comes down to an understanding of your employer’s mission, audience, and your Read »

Instagram Now Available for Federal Agencies

Jul 8, 2013 |

Instagram is the latest mobile and social media tool available to federal, state and local governments to better engage with the public, with a newly negotiated government-compatible Terms of Service (TOS) agreement. GSA collaborated with Instagram to negotiate the amended terms, which brings the total number of Read »

What We’ve Learned: Three Years of Answering Questions on Social Media

Jul 2, 2013 |

USA.gov and GobiernoUSA.gov have been engaging with the public on social media long before Mayor Cory Booker underscored the need at this year’s SXSW. In January 2010, we began to respond to questions and comments on our Facebook and Twitter accounts. We never advertised the service, but people naturally Read »

5 Myths About Social Media Accessibility

Jun 26, 2013 |

Guest post by Mario Damiani, Office of Disability Employment Policy (ODEP) at the Department of Labor. ODEP spearheads the Social Media Accessibility Working Group within the Federal Social Media Community of Practice. The working group recently released a toolkit for agencies to make their content more accessible for citizens with disabilities, including recommendations from agencies Read »

Take Your Social Media Program From Rags to Riches

Jun 12, 2013 |

Are you a small or even one-deep government social media team who wonders how with limited resources you can still deliver the program citizens need? Do you have a larger team but still want to know how you can roll up your sleeves and make a change? If either Read »

YouTube Releases New Features

Jun 7, 2013 |

YouTube recently upgraded to the new One Channel design. The new design emphasizes responsive layouts for mobile devices, tablets, desktops and laptops, and TVs. A single banner on a white background replaces a customizable background and color scheme. YouTube recommends using a single 2560 x 1440 px image that fits Read »

Mary Meeker’s Internet Trends Report

Jun 5, 2013 |

Techcrunch. com reports Mary Meeker’s much anticipated annual Internet Trends report released at the D11 Conference last week shows astounding growth regarding use of smartphones and tablets. Among the highlights; Mobile Internet users have reached 1.5 billion, up from 1.1 billion a year ago, Read »