Our Work

DigitalGov Readers and Subscribers: We Want to Talk to You (Again)

Mar 8, 2017 |

We at DigitalGov want to hear more about you – your job, your role, the challenges you face — all of it — as you work to deliver more secure, effective, and reliable Read »

DigitalGov University in Review: 2016 Training Trends

Jan 11, 2017 |

DigitalGov University (DGU), the events platform for DigitalGov, provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools, and resources. Thanks to your participation, DGU hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments. Read »

DigitalGov Readers and Subscribers: We Want to Talk to You

Oct 25, 2016 |

As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from Read »

Dear Search: Reading Between the Lines of Search Data

Oct 21, 2016 |

Welcome to the first Dear Search article, an occasional series where the DigitalGov Search team addresses common search questions. Dear Search, Right now, I am building up user research services that can be offered to product owners on a regular or as-needed basis. So, being able to look at search trends and offer advice to Read »

Analytics Success Series: USA.gov

Oct 17, 2016 |

USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user Last year, the USA.gov team found themselves facing a challenge. We were in need of a new content management system for our websites, USA.gov and Gobierno.USA.gov, which help people find and understand the most frequently requested Read »

Analytics Success Series: Health Resources & Services Administration

Sep 20, 2016 | , ,

Health Resources and Services Administration’s Analytics Success: Using Analytics to Reduce Content and Improve User Experience Unlike out-of-town guests, you want your web visitors to stick around. So, if your site continues to see a bounce rate that stubbornly refuses to drop—it’s time to make some changes. That’s exactly what happened to the Health Resources Read »

Analytics Success Series: USAJOBS

Sep 15, 2016 | ,

USAJOBS’ Analytics Success: using analytics to create accurate testing strategies. Accurate testing strategies are crucial to ensure quality products. Hi-fidelity approaches ensure QA efforts are testing in a true-to-life manner, similar to real-world users. Inaccurate, lo-fidelity testing can miss situational bugs that become showstoppers in production. USAJOBS is leveraging the Digital Analytics Program (DAP) to Read »

Analytics Success Series: Federal Trade Commission

Sep 14, 2016 |

FTC’s Analytics Success: Making mission-related tasks easier for the user to find In the summer of 2015, members of the Federal Trade Commission’s Office of Public Affairs (OPA) Web team worked with their FTC colleagues to analyze Digital Analytics Program (DAP) Google Analytics data (onsite search queries, landing pages, pageviews, etc.) for FTC.gov. We found Read »

DNSSEC vs. Elastic Load Balancers: the Zone Apex Problem

Sep 12, 2016 |

This is the final post in the 5-part series, The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment. Federal websites are required to implement DNSSEC, which relies on knowing exactly what server is responding to a request. In Amazon Web Services (AWS), the problem of unreliable servers is solved by Read »

Let’s Encrypt Those CNAMES, Shall We?

Sep 7, 2016 | ,

This is post 4 in the 5-part series, The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment. This post references the previous posts frequently, so please read those before reading this one if you haven’t done so already. In addition to the DNS challenges created by offering “masked” domains such Read »

A Domain by Any Other Name: CNAMES, Wildcard Records and Another Level of Indirection

Sep 6, 2016 |

This is post 3 in the 5-part series The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment. “All problems in computer science can be solved by another level of indirection, except of course for the problem of too many indirections.” – David Wheeler The simplest of our four requirements was Read »

Quality, Speed, and Lower Costs: Yes, You Can Have It All

Sep 2, 2016 | ,

This is post 2 in the 5-part series The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment. The last major infrastructure upgrade that DigitalGov Search had was in 2010. Not only has technology evolved significantly since then, but so have business models for right-sizing costs. Moving to Amazon Web Services (AWS) Read »

The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment

Aug 18, 2016 |

This is the first post of a 5-part series. DigitalGov Search is a commercial-grade search engine provided as a shared-service by the United States General Services Administration. We power about 2,300 search configurations for hundreds of federal, state, and local government agencies. Using our platform, agencies can easily configure a search experience for the public that Read »

Exciting Additions to Analytics.usa.gov

Jun 17, 2016 | , , ,

We’ve expanded analytics.usa.gov to include 15(!) more agency-specific dashboard pages. We now offer agency-specific analytics data pages for a total of 25 major federal agencies, and each one is accessible from the dropdown menu at the top of the site. Read »

Collaboration and Innovation, Beyond Government Borders

Jun 10, 2016 |

How to start an innovation movement: Connect innovators with fellow innovators, and find more innovators to collaborate with. Read »

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