Monthly Theme

Mobile Content: Less is More

Aug 31, 2015 |

With 14 test cycles under our belt, the Federal CrowdSource Mobile Testing Program has heard one recurring theme from our testers—”there’s too much information!” While both desktop monitor and smartphone screen sizes are growing, there is still no comparison. At our desks, many of us are using a 24 inch (or even bigger) monitor. How big is your Read »

Search, Buscar, Поиск, جستجو, Cari: Creating a Good, Multilingual Search Experience

Aug 31, 2015 |

Government agencies across the United States publish content in a growing number of languages to do the business of the country. In 2015, DigitalGov Search dramatically expanded support for languages on our search results page, expanding from just English and Spanish to support 68 different languages. Read »

Services Mean Success for Federal Challenges

Aug 18, 2015 |

Challenge.gov offers a number of services to help agencies create successful competitions. One challenge that recently wrapped up made use of the full range of these services to come up with some creative, useful apps that have nationwide implications. Presidential Read »

What Is Mobile Device Compatibility Testing?

Aug 14, 2015 |

In most instances, your hardware and software are developed independently but are expected to function properly together. For example, when a Web application is developed in HTML, it is expected to function properly on an Apple computer using Safari as well as a Windows computer using Internet Explorer. This sounds simple, but there are thousands Read »

Need Actionable Analytics Reports? Here’s Help

Aug 6, 2015 |

The Digital Analytics Program (DAP) provides a wealth of standard Web analytics reports within its current Web analytics tool (Google Analytics Premium). Yet, navigating through big data with a standard report can be a challenge and definitely takes a few clicks. To quickly get to the insights of your agency websites’ traffic, building your own Read »

Monthly Theme: At Your Service

Aug 5, 2015 |

In this digital age, we know customers expect their government interactions to be on the same level as their interactions with the private sector. Agencies are always striving to improve the quality of their services to meet their customers’ needs. So too in our office, where we use the feedback, you, our agency customers, provide Read »

An Overview of Digital Communities

Jul 31, 2015 |

Digital communities of practice come in many stripes. DigitalGov communities span eight (and counting) focus areas and have thousands of members, but strong collaborations exist in all corners of government. In honor of this month’s communities theme, we are offering a list of communities that foster connections and strengthen the digital capabilities of federal agencies. Read »

Community Rock Star Round Up

Jul 30, 2015 |

Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in developing toolkits and more. Let’s kick it off with the DigitalGov Summit Sounding Board. DigitalGov Summit Sounding Board For the 2015 DigitalGov Summit we pulled Read »

Solve Federal IT Problems Through Cross-Collaboration

Jul 28, 2015 |

39 participants. 17 agencies. 6 months. Earlier this year, the CIO Council launched the IT Solutions Challenge, an initiative to engage GS 9-13 level rising stars in the IT and IT acquisition community. Participants identify shared challenges, those challenges where you might say to yourself, “if only we could [x], life would be so much Read »

DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

Jul 22, 2015 |

Who do you need to bring to the table to make a better world? In May, Megan Smith, Chief Technology Officer of the United States, delivered the keynote address at the 2015 DigitalGov Citizen Services Summit. She encouraged attendees to find ways of unlocking potential through collaborations from both within and outside of government. “We Read »

How the Nationals’ Customer Experience Principles Can Be a Home Run for Agencies

Jul 22, 2015 | ,

In June, the new Customer Experience Community of Practice (CX-COP) hosted Jonathan Stahl, Executive Director of Ballpark Operations and Guest Experience of the Washington Nationals, to share best practices on how to deliver a great customer experience. Below are four insights he shared. Develop and Read »

What’s in a Name? “Communities” in the Public and Private Sectors

Jul 15, 2015 |

Many of you are part of a government community. We lead a few of them here, and new ones are forming all the time. In fact, as I was writing this article, I stumbled upon a community for government Drupal users. A co-worker recently asked me for research on communities because she is trying to Read »

Won’t You Help Your Neighbor? Communities Theme Month on DigitalGov

Jul 7, 2015 |

It’s a beautiful day in the DigitalGov neighborhood, and we want you to be our neighbor: no red sweater required. The strength of digital government depends on robust collaboration across agencies, offices, and disciplines. The virtual federal neighborhood collaborates through numerous communities of practice, each of which promotes the open exchange of ideas and resources. Read »

Celebrating Parks, Creating Connections: NPS Prepares for 2016 Centennial

Jun 30, 2015 |

Planning your next national park adventure (from the comfort of your couch) is easier than ever with a new website, Find Your Park.com. Launched on April 2nd, the mobile-friendly FindYourPark.com was designed and launched by the National Park Foundation (NPF), the Read »

Creating a Social Media Report That Matters

Jun 29, 2015 |

As with any communications effort, the social media bottom line comes down to impact. Can you prove that the time, money and effort put into social media helped achieve your agency’s goals? In a world obsessed with big data, it’s tempting to track every detail simply because you can. With more data comes more confusion Read »