DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

Jun 29, 2015 |

You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around DAP has grown with the release of Read »

Using a Hypothesis-Driven Approach in Analyzing (and Making Sense) of Your Website Traffic Data

Apr 16, 2015 |

At the Digital Analytics Program (DAP), some of the most frequently asked questions we get are “how can I get access to the DAP data?” and “what do I do with all this data?” We all know that data is knowledge, and knowledge is power, but once we have access to it and realize that Read »

Updated: Live Blogging the Analytics Dashboard on #TaxDay

Apr 14, 2015 |

2 a.m. EDT, April 16 Looks like the traffic peak for #TaxDay was around 3:00 pm when 194,301 people were on government sites. We’re now less than one-quarter of that traffic, and the more regular patterns of top sites are reasserting themselves. We’re talking about YOU, NASA astronomy picture of the day and that wonderful Read »

Social Sharing Buttons: Location, Location, Location

Apr 14, 2015 |

DigitalGov has seen posts from members of the community who land on opposite sides regarding social sharing buttons. There are those who find social sharing buttons useful (When Sharing Buttons Read »

Why Your Social Traffic Looks Low in Analytics Tools

Apr 7, 2015 |

Part of my job as an analyst on the Digital Analytics Program (DAP) team is to help agency users try to make sense of digital analytics data by using web analytics tools. I Read »

Turning Government Data into Better Public Service

Mar 19, 2015 | , , ,

Every day, millions of people use their laptops, phones, and tablets to check the status of their tax refund, get the latest forecast from the National Weather Service, book a campsite at one of our national parks, and much more. There were more than 1.3 billion visits to websites across the federal government in just Read »

What is the Digital Analytics Program (DAP)?

Mar 4, 2015 | ,

The Digital Analytics Program (DAP) is a cornerstone of the 2012 Digital Government Strategy’s mission to improve the citizen experience by streamlining the collection and analysis of digital analytics data on a federal Read »

Digital Analytics Program Among Finalists for Igniting Innovation Award

Feb 24, 2015 |

The federal government has IT challenges, and innovative federal projects are tackling those challenges head-on. As projects gain momentum, outside organizations have taken notice. Recently, and DigitalGov’s Digital Analytics Program (DAP) were recognized by the American Council for Technology and Industry Advisory Council (ACT-IAC), among 30 other finalists for the Igniting Innovation Award. ACT-IAC’s Read »

U.S. Public Participation Playbook Open for Coders and Designers on GitHub

Feb 5, 2015 |

We released the United States Public Participation Playbook this week, a new open resource agencies can use to evaluate and build better programs that give a voice to the people they serve—and the response was fantastic. Public servants and citizens around the world have shared it, and already are contributing new ideas that build from Read »

15 Government Customer Service Trends for 2015

Jan 12, 2015 |

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a Read »

Countdown to 2015 with Our Most Popular Articles This Year

Dec 31, 2014 |

As we round out 2014, we’re reflecting on the exciting year we’ve had at DigitalGov since we launched in February. Our mission is to share information and resources from agencies across the federal government that are working in the digital space, and highlight the services and communities that can help you meet your digital government Read »

3rd U.S. Public Participation Playbook Draft Released This Month

Dec 17, 2014 |

The new third draft of the U.S. Public Participation Playbook continues to incorporate changes proposed from more than 100 suggestions submitted via public comment aimed at measuring the performance and improving the development of government programs. It takes the 13 initial “plays” from rough brainstorming and collaborations to a more refined, action-focused presentation that will help contributors understand and identify opportunities Read »

Crowdsourced Digital Citizen Services Summit

Dec 15, 2014 |

In May 2015, we’re hosting the second DigitalGov Citizen Services Summit. This round we are looking to you—federal innovators across government—to help build the agenda. We want to get you the information you need, ignite discussion, foster sharing, build capacity, even get you to challenge and debate each other in the name of delivering better Read »

Interior and USDA Talk Social Media Success

Dec 2, 2014 |

When it comes to implementing a social media strategy, determining how to measure success can be challenging. Yes, knowing how many followers and likes you have is beneficial. However, to really get valuable results from the trove of social Read »

Use Metrics to Drive Success

Oct 24, 2014 |

Would federal employees work on tasks outside their agency in order to support DigitalGov? That’s the question we wanted to answer as we created the Open Opportunities program. We had a built-in test case. When the Digital Government Strategy was released in May 2013, agencies were tasked with building APIs, launching mobile products, establishing digital Read »