Design

Technology Transformation Begins With People: Closing the Human-Technology Gap

Sep 11, 2019 |

GSA's Technology Transformation Services is prototyping a human-centered approach to cultivating an environment of lifelong learning to attract and retain the best talent to serve our citizens. Read »

Technology Transformation Begins With People: Closing the Human-Technology Gap

Introducing USWDS 2.0

Apr 8, 2019 | ,

Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun. Read »

Introducing USWDS 2.0

Dalia El-Shimy on Mixed Methods Design Research

Feb 27, 2019

How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify's Montreal Office, will share how her team uses mixed methods research in support of its design decisions. Read »

Collaborating for Better Design, Technology, and User Experience

Aug 30, 2018 |

Overview of initiatives across Federal government that focus on IT design, development and accessibility. Read »

Collaborating for Better Design, Technology, and User Experience

Getting Started with USWDS 2.0

Aug 24, 2018

The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more. Read »

Getting Started with USWDS 2.0

Civic Service Design Tools + Tactics

Jul 26, 2018

Join us for this hour long webinar to receive an introduction on the Civic Service Design Tools + Tactics, a set of practical ways to gather insights from the people who depend on your services in their own environments. Read »

Experiments in Tweaking Agile for UX

Jul 17, 2018 | ,

Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team. Read »

Experiments in Tweaking Agile for UX

New USAGov Program Aims to Help Agencies Market Within the Federal Government

Apr 2, 2018 |

The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels. Read »

New USAGov Program Aims to Help Agencies Market Within the Federal Government

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Mar 7, 2018 |

Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet. Read »

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Why Your Team Needs Its Own Style Guide and Where to Start

Feb 13, 2018 |

Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office. Read »

Why Your Team Needs Its Own Style Guide and Where to Start

Using Journey Mapping to Streamline Processes Across Agencies

Feb 5, 2018 |

Summary of an agency information sharing exercise to improve the customer experience for newly naturalized citizens attempting to travel abroad. Read »

Using Journey Mapping to Streamline Processes Across Agencies

Making Customer Satisfaction Data Actionable at the Peace Corps

Jan 30, 2018 |

Learn how measuring customer experience helped inform and guide website development at Peace Corps Read »

Making Customer Satisfaction Data Actionable at the Peace Corps

3 Ways to Manage Research Projects Remotely

Oct 3, 2017 | ,

Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them. Read »

3 Ways to Manage Research Projects Remotely

A Conversation With ITIF About the State of Federal Government Websites

Sep 20, 2017 |

Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research. Read »

A Conversation With ITIF About the State of Federal Government Websites

Design and Conflict: Do You Know Your Conflict Style?

Sep 18, 2017 |

Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team. Read »

Design and Conflict: Do You Know Your Conflict Style?