Sarah Brooks

Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Design research isn’t rocket science. But for many of us in the federal government, it can seem daunting and unfamiliar. We’re here to to help demystify the process of design research for those of you ready to wade into the waters. We’ve both done our fair share of design researching at the Department of Veterans Affairs (VA) over the past year. It hasn’t been easy—we’ve worked under itty bitty budgets and crazy timelines.

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