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Guidance on building better digital services in government
John Grill
John Grill is the Director of the Strategic Initiatives Group at the National Institutes of Health’s Office of Human Resources.
Imagine this – a go-to member of your organization just retired, a furlough is approaching, and now no one knows what to do. What communications need to go out? Who is considered ‘excepted’? Can the daycare center stay open? In the absence of mind-melds, how do you make expert knowledge easily accessible to newer team