Jeremy Zilar

The Most Popular Questions from the Public

The team at USAGov analyzed more than 13,000 chats and phone calls from the public, in both English and Spanish, and then tagged these inquiries by popular topic area. These are the top questions our government-wide contact center received over the last four months. — via USA.gov

You might not be as agile as you think you are

The mandate to be agile is everywhere. But agile isn’t an on-off switch. It’s a skill and a mindset that is developed over time, through dedicated work, open teams, and lots (and lots) of practice — via 18F

SUCCESS STORY: The U.S. Web Design System 2.0 from GSA

Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public. — via Code.gov

Human-centered design for IT centralization

Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F

Making tough content choices

Understanding your constraints is user-centered design Your ability to deliver user value is always constrained by, well, your ability to deliver user value. — via DOI Revenue Data

Journey Maps as Communication Tools

The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via DOI Revenue Data

In her path to becoming a product manager, she found the flexibility to explore new approaches to managing the product while periodically shaping her role into something that worked for the team. — via DOI Revenue Data

The U.S. Digital Service has been using Instagram to tell stories about their teams, and the significant strides they are making alongside partner agencies. — via U.S. Digital Service