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Guidance on building better digital services in government
New York City
As part of his four-year term with 18F, Jeremy served in GSA’s Technology Transformation Service as Digital.gov’s director from 2017 to 2020.
Are you and your team working with the U.S. Web Design System on your site, or have plans to start using it? The USWDS team has a public Slack channel where you can meet other government engineers, content specialists, and designers who are working with the USWDS to build accessible, mobile-friendly websites. — via U.S. Web Design System
The team at USAGov analyzed more than 13,000 chats and phone calls from the public, in both English and Spanish, and then tagged these inquiries by popular topic area. These are the top questions our government-wide contact center received over the last four months. — via USA.gov
The mandate to be agile is everywhere. But agile isn’t an on-off switch. It’s a skill and a mindset that is developed over time, through dedicated work, open teams, and lots (and lots) of practice — via 18F
Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public. — via Code.gov
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F
Understanding your constraints is user-centered design Your ability to deliver user value is always constrained by, well, your ability to deliver user value. — via Office of Natural Resources Revenue
The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via Office of Natural Resources Revenue
In her path to becoming a product manager, she found the flexibility to explore new approaches to managing the product while periodically shaping her role into something that worked for the team. — via Office of Natural Resources Revenue
The U.S. Digital Service has been using Instagram to tell stories about their teams, and the significant strides they are making alongside partner agencies. — via U.S. Digital Service
Digital.gov
An official website of the U.S. General Services Administration
