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Jeremy Zilar

GSA | New York City

As part of his four-year term with 18F, Jeremy served in GSA’s Technology Transformation Service as’s director from 2017 to 2020.

News and Events

The team at USAGov analyzed more than 13,000 chats and phone calls from the public, in both English and Spanish, and then tagged these inquiries by popular topic area. These are the top questions our government-wide contact center received over the last four months. — via logo

Oct 08, 2019

You might not be as agile as you think you are

The mandate to be agile is everywhere. But agile isn’t an on-off switch. It’s a skill and a mindset that is developed over time, through dedicated work, open teams, and lots (and lots) of practice — via 18F

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Jun 18, 2019

Human-centered design for IT centralization

Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F

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May 20, 2019

Making tough content choices

Understanding your constraints is user-centered design Your ability to deliver user value is always constrained by, well, your ability to deliver user value. — via DOI Revenue Data

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May 20, 2019

In her path to becoming a product manager, she found the flexibility to explore new approaches to managing the product while periodically shaping her role into something that worked for the team. — via DOI Revenue Data

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Mar 17, 2019

The U.S. Digital Service has been using Instagram to tell stories about their teams, and the significant strides they are making alongside partner agencies. — via U.S. Digital Service

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Dec 10, 2018