To Build Trust, Aim for Easy
Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
Amanda Dean
GSA |Washington, DC
amanda.dean@gsa.gov
Amanda is a federal strategic communications specialist that develops clear, simple, user-focused communications for her GSA tech clients in Washington, DC.
News and Events
USWDS
A Look at the New GSA.gov
How the GSA incorporated the U.S. Web Design System into their flagship site.
User Experience
UX Documentation: Convince Them the Problem Is Real
If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.
