Photo:Alison Sturgeon

Alison Sturgeon

Alison Sturgeon is a Performance Analyst in the Office of the Chief Strategic Officer (OCSO) at the Social Security Administration, and she is also a member of the Customer Service CAP Goal Management Team.

News and Events

3 posts

What’s All The Fuss Around Customer Experience?

Have you been hearing the terms “Customer Experience” or “CX” a lot lately? Maybe you’re wondering how they relate to customer service, or maybe you want to learn more about CX and how it can help your customers. Whether you directly interact with customers, support front line employees, or manage program operations, your work has
Jul 29, 2016

Improving Internal Communications: Best Practices

Customers are not the only group with whom we need to effectively communicate as we work to improve our quality of service. Effective communication between employees and leadership is critical to improving the customer experience. Front line employees interact with the public on a regular basis, and if employees do not have the information they
May 20, 2016

National Customer Service Week: Coming Soon!

Help us celebrate the Everyday Heroes in our agencies during Customer Service Week, October 5-9, 2015. In 1992, Congress passed Public Law No: 102-481, which proclaimed the first full week in October as National Customer Service Week. The Principles and Practices Subgroup of the Customer Service Cross Agency Priority (CAP) Goal has started work on
Aug 24, 2015