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Guidance on building better digital services in government

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Guidance on building better digital services in government

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Popular Guides and Resources

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    Coronavirus (COVID-19) Guidance for U.S. Government Websites and Social Media —Addressing web and digital communications related to COVID-19

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    Checklist of Requirements for Federal Websites and Digital Services —The relevant laws, policies, and regulations for federal agencies.

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    Eight Principles of Mobile-Friendliness —Following these principles will help you make your site more usable and user-friendly.

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    Guide to Robotic Process Automation —Automate reptitive business processes without writing code

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    Required Web Content and Links —A list of required links that all federal websites need to have

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    USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.

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News and Events

Innovative work, news, and ideas from people and teams in government

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Agile Assessment Guide: Best Practices for Agile Adoption and Implementation—Agile is an approach to software development in which software is developed incrementally and is continuously evaluated for functionality, quality, and customer satisfaction. Agile can reduce the risks of funding a program that fails or produces outdated technology. This GAO guide released in September 2020 presents federal auditors and others with best practices to assess the adoption and use of Agile in federal agencies and elsewhere. It is available in two files: a 268-page PDF, and a 290-page PDF that is accessible. — via Government Accountability Office

Dec 29, 2020

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Become a DAP Certified Analyst—The Digital Analytics Program (DAP) now offers the opportunity to become a DAP Certified Analyst. Prospective analysts must complete the DAP Certification Exam with a score of 80 percent or better. The exam is 50 questions and is multiple choice. Prospective analysts can take the exam more than once. — via Digital Analytics Program

Dec 28, 2020

USWDS

USWDS Monthly Call - January 2021

Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.
Hosted by U.S. Web Design System
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Jan 21 Register
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How to Build an Analytics Strategy—The Digital Analytics Program (DAP) recently partnered with Digital.gov to help set up an analytics strategy to monitor their website and overall platform performance. DAP provided a start-to-finish approach for assessing, reporting, and taking action using this strategy in a 3-part series. — via Digital.gov

Dec 23, 2020

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A Dashboard for Privacy Offices—Through work funded by 10x, a team from 18F investigated how technology can help busy privacy offices manage your PII, and make their work more accessible and understandable for the public. — via 18F

Dec 15, 2020

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Transition Post 4: President-Elect Transition Team Materials—Here is a fourth post in GAO’s series on records management during presidential transitions; it is related to questions concerning the records management responsibilities related to Transition Teams. — via National Archives and Records Administration

Dec 14, 2020

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COVID-19 Is Complex, as Is COVID-19 Open Data—HHS recently released granular Covid-19 Hospital Data in order improve data sharing to accelerate scientific and public health insights. — via Data.gov

Dec 14, 2020

TTS Bug Bounty Program: 3 Year Review

TTS Bug Bounty Program: 3 Year Review

We’re reflecting on our Bug Bounty program for the last 3 years and highlighting some lessons learned.
Alyssa Feola Aidan Feldman
Dec 14, 2020
Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government
Customer Experience

Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government

Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.
Abraham Marinez
Dec 07, 2020
230 views
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Archivist Memorandum to Agency Heads on Presidential Transition—On Monday, November 30, the Archivist of the United States sent a memorandum to agency heads reminding them of the importance of records management during a presidential transition. In this memo, the Archivist emphasizes that in order to have a successful transition, it is crucial that agency heads work with their Senior Agency Official for Records Management and Agency Records Officers to ensure that this message is communicated within the agency and that all agency officials and employees are properly briefed on their records management responsibilities. Review the resources posted on their website for additional information about federal records management during transition. — via National Archives and Records Administration

Dec 01, 2020

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Deceptive Design: How to Identify and Combat Consequence Design—Consequence design is part of everyday life. Deceptive techniques like “dark patterns” and “hostile design” trick people into taking unintended actions—learn how to prevent them from sneaking into our design work. — via Digital.gov

Dec 01, 2020

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Digital.gov is a product of GSA’s Technology Transformation Services, and managed by the Office of Solutions.

As part of GSA’s Technology Transformation Services (TTS), we apply modern methodologies and technologies to improve the public’s experience with government. We help agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions. Read more

TTS Solutions is a portfolio of products and services that help agencies improve delivery of information and services to the public. Read more

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